Warning: Avoid Telkom LTE contract if you can.

[Methuselah]

Do not get yourself tied up as I am ... do not sign up with this company.
They will lie to you about the service or reduce your service to nothing without giving you any option to bail out.

I am stuck with at least another year of this 3 year contract about which I have been fighting since about day 15 or - was okay in the beginning ... LTE Promo 10G+10G .... R399 per month.
I have had the Poynting antennae installed - directed to a tower that is under 3 kms away line of sight.

This is the type of service I get

3 bars, ping 90ms ...
.... download 0.61Mbps, upload 1.72Mbps.

Or ping:121, download:0.72Mbps, upload:1.46Mbps

Contract was " ... up to 40Mbps ..." - yeah, bloody right !!!

I am unable to work and have lost business due to this - cannot connect to do the work I need to.
No way to get out of the contract either.

Avoid the heartache if you can.

 

[RyanPCMR]

Wow! That's some very bad speeds! You should try to get Telkom Mobile to give you a resolution to your problem with their LTE service in your area. I am close to Joburg CBD and their service are occasionally forcing me to roam on MTN but luckily I don't use their voice service that much.

 

[xodosman123]

Mine cooks not sure what you are on about, and you are in centurion the lte in that area should really work well..and what happened from day 15????

 

[Geoff.D]

Have a look at this thread dealing with the installation of Poynting antennas.
http://mybroadband.co.za/vb/showthread.php/630443-The-Poynting-antenna-discussion-thread

Sounds like you have a configuration issue, either with the router and/or the antenna system.

 

[TofuMofu]

Mine cooks not sure what you are on about, and you are in centurion the lte in that area should really work well..and what happened from day 15????

I get similar speeds as OP.

It was fine in the beginning and then it went arse up and I can't work from home at night.

 

[johnstede]

Do not get yourself tied up as I am ... do not sign up with this company.
They will lie to you about the service or reduce your service to nothing without giving you any option to bail out.

I am stuck with at least another year of this 3 year contract about which I have been fighting since about day 15 or - was okay in the beginning ... LTE Promo 10G+10G .... R399 per month.
I have had the Poynting antennae installed - directed to a tower that is under 3 kms away line of sight.

This is the type of service I get
View attachment 377378

3 bars, ping 90ms ...
.... download 0.61Mbps, upload 1.72Mbps.

Or ping:121, download:0.72Mbps, upload:1.46Mbps

Contract was " ... up to 40Mbps ..." - yeah, bloody right !!!

I am unable to work and have lost business due to this - cannot connect to do the work I need to.
No way to get out of the contract either.

Avoid the heartache if you can.

Service in a whole in this country is bad as hell. But Telkom takes the cake. Like you said in the beginning it was fine but now u get very low speed results. I just extended my contract from the 10gig + 10gig to 20gig + 20gig with an LTE router. I get speeds between 40mbps and 60mbps but sometimes goes down to 20mbps. I'm just waiting for this to drop down very low and then I'll strip my ....

 

[Methuselah]

Day 15 or 30 or somewhere around there, they changed the Southdowns tower to focus on Midstream Estate.
Apparently Midstream will not allow people to put up towers in their area so telkom turns their towers to focus on the hoy-paloiy.
I am in Highveld, on the edge of the coverage and when Midstream wants - I get nothing.

I managed to survive a year by abandoning the Poynting antennae they installed and buying myself a wi-fi repeater to talk to the bunny-ears B593 upstairs now pointing to a Centurion tower rather than the Southdowns one.
When that went tits up recently I had to go back to the antennae. ... Running at 5 beautiful bars right now, but no throughput.
Speedtest.net ... Ping 109, upload 0.59 and then died before it finished.
( So yes, I will post this once I get something again )

 

[Methuselah]

Got it redone ... ping 109, download 0.73 Mbps, upload amazingly 5.51Mbps.
Be nice if I could swap download cr@p for upload, bwa-ha-ha

 

[thapedict]

They need to scrap the unlimited package, you can't even get to 50GB by the look of things

 

[AirWolf]

They need to scrap the unlimited package, you can't even get to 50GB by the look of things

Lot of people doing way more than 100GB on uncapped. I'm doing 70-100GB so far (only the 3rd month I have it).

 

[TofuMofu]

They need to scrap the unlimited package, you can't even get to 50GB by the look of things

I'm on 63GB...

Not sure how as I get 0.66mbps at night >.<

 

[ToxicBunny]

They need to scrap the unlimited package, you can't even get to 50GB by the look of things

I easily do 30 or 40 gigs a month and I don't even try atm, don't have time to do things like streaming etc...

 

[AirWolf]

They need to scrap the unlimited package, you can't even get to 50GB by the look of things

That's without any heavy downloading.

 

[desiganp]

No way to get out of the contract either.

How did you come to this conclusion? In terms of CPA you should be able to cancel the contract.

 

[airborne]

Early Telkom mobile days were bliss, now if you are in a built up urban area chances are your local tower is so over subscribed it's a nightmare.

 

[Telkom]

Do not get yourself tied up as I am ... do not sign up with this company.
They will lie to you about the service or reduce your service to nothing without giving you any option to bail out.

I am stuck with at least another year of this 3 year contract about which I have been fighting since about day 15 or - was okay in the beginning ... LTE Promo 10G+10G .... R399 per month.
I have had the Poynting antennae installed - directed to a tower that is under 3 kms away line of sight.

This is the type of service I get
View attachment 377378

3 bars, ping 90ms ...
.... download 0.61Mbps, upload 1.72Mbps.

Or ping:121, download:0.72Mbps, upload:1.46Mbps

Contract was " ... up to 40Mbps ..." - yeah, bloody right !!!

I am unable to work and have lost business due to this - cannot connect to do the work I need to.
No way to get out of the contract either.

Avoid the heartache if you can.

Hi Methuselah,

We acknowledge your query & apologize for the inconvenience caused.

Please PM us the affected number,contact number,type of device you use & the full address where you have this problem for further assistance.

We will make sure your query is attended to & feedback will follow

Kind regards
William
Telkom Social Media Team