Warranty on Faulty Replacement Phone?

TortoiseM

New Member
Joined
Jan 23, 2018
Messages
1
Hi
I received a replacement phone under warranty (phone died at 10 months, had 12 month warranty) but the replacement bombed out after less than 3 months.
The store says the replacement phone is not covered at all since we've passed the original 12 months.
Is there no warranty on replacement devices in the CPA? (sorry, am a CPA noob).
Any advice would be appreciated.
Cheers
 

Sumen

Expert Member
Joined
Mar 30, 2016
Messages
4,901
Hi
I received a replacement phone under warranty (phone died at 10 months, had 12 month warranty) but the replacement bombed out after less than 3 months.
The store says the replacement phone is not covered at all since we've passed the original 12 months.
Is there no warranty on replacement devices in the CPA? (sorry, am a CPA noob).
Any advice would be appreciated.
Cheers
That's stupid, it should at least have the minimum 6 month warranty, even used items from cash crusaders and cash converters come with the 6 month warranty
 

RedViking

Nord of the South
Joined
Feb 23, 2012
Messages
49,505
If it is a new replacement phone, then it it should still have its 12 month warranty with the manufacturer for that device.
 
Last edited:

PsyWulf

Honorary Master
Joined
Nov 22, 2006
Messages
14,274
If it is a new replacement phone, then it will still have its 12 month warranty with the manufacturer for that device.
No

Part of an item's cost is for warranty

Free replacement doesn't reset the warranty timer. Helps prevent an unnaturally long liability for warranty extension
 

RedViking

Nord of the South
Joined
Feb 23, 2012
Messages
49,505
No

Part of an item's cost is for warranty

Free replacement doesn't reset the warranty timer. Helps prevent an unnaturally long liability for warranty extension
Interesting. I have had 3 graphics cards replaced with new ones. Warranty has always been extended. Some other equipment the same experience.
 

PsyWulf

Honorary Master
Joined
Nov 22, 2006
Messages
14,274
Interesting. I have had 3 graphics cards replaced with new ones. Warranty has always been extended. Some other equipment the same experience.
Discretionary,usually only OBFs
Not required behaviour
 

RedViking

Nord of the South
Joined
Feb 23, 2012
Messages
49,505
OP here is your answer: (Vodacom)

"ii.*If an exchange and/or replacement (not a sealed commercial pack) is issued as means of the approved repair activity, the warranty period continues as normal from where it is in the implied warranty period.

iii.*If a final repair or exchange is undertaken and it is not successful, the next repair process may be the issuing of a new sealed commercial unit. In these instances, the warranty period continues as normal from where it is in the implied warranty period.*

iv.*There are instances where a new sealed commercial unit is issued where such decisions are taken independently of the repair process and in these instances, a new, full warranty period applies on the new device (as per the manufacturer implied warranty period offered). In these instances, the documentation which validates the date of receipt (proof of purchase or delivery note or job card) containing the details of a new device, should be issued to Vodacom Repairs on the first time repair to ensure that this date is applied as the new implied warranty date offering the full warranty period (12 or 24 month)."
 
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