Water meter - JHBWater - Northern JHB

[Lateinlife]

I have a strange situation at home and I hope someone can explain or assist - when measuring 5L of water in the kitchen my water meter outside clicks over 45L . There are NO leaks as the meter does not click over when no taps/toilet/washing is being used. JHBWater has been out and changed the meter with the same result - over reading the usage by 8-9X . Plumber and leak detection both confirm no leaks

Is this the norm? and no my house isn't haunted

 

[ProfA]

What did JHBwater say when they installed a new meter, then tested it to give the same over reading result??

 

[Lateinlife]

JW changed meter 2 x and both gave same result - i got a reply " thats the way it is "

 

[ProfA]

JW changed meter 2 x and both gave same result - i got a reply " thats the way it is "

did you get this response in writing?

 

[Lateinlife]

this was from the technical crew , please test yours and see if you get the same or different - very frustrating

 

[ProfA]

this was from the technical crew , please test yours and see if you get the same or different - very frustrating

Will test mine after work and provide feedback. But I can already tell you, it is not acceptable if it does over read.

 

[Lateinlife]

anyone who reads this please test your water meter and see what the results are - I have the new raised meter with the blue lid

 

[ProfA]

anyone who reads this please test your water meter and see what the results are - I have the new raised meter with the blue lid

The pre-paid meter? With the digital reading?

 

[Lateinlife]

No - analog meter - billed in arrears

 

[ProfA]

No - analog meter - billed in arrears

OK. I am pre-paid with a digital meter connected to an analog meter. I can however only see the digital part telling me how many litres I have left. But will test nonetheless.

 

[Lateinlife]

thank you very much

 

[Swa]

What's your monthly usage?

 

[quovadis]

Lol good luck with JW - Have a case with the Joburg Ombud for 6 months now despite a copy of a JW letter stating meter is faulty and should be replaced. They won't act at all. Ombud investigator is always on leave and always promising feedback but nothing else.

 

[Lateinlife]

What's your monthly usage?

15-17 KL

 

[Lateinlife]

Lol good luck with JW - Have a case with the Joburg Ombud for 6 months now despite a copy of a JW letter stating meter is faulty and should be replaced. They won't act at all. Ombud investigator is always on leave and always promising feedback but nothing else.

Had a similar situation when I changed from the old meter buried in the ground. Eventually went to the mayor's office after 5months and got some action.

 

[Swa]

15-17 KL

Doesn't sound out of the ordinary then. Can you post a pic of the reading?

 

[isie]

anyone who reads this please test your water meter and see what the results are - I have the new raised meter with the blue lid

Got the same one no issues like what you described

 

[ProfA]

Tested mine. 16373 litres was the start reading. Keep in mind I am on pre paid so the reading must come down. Filled a 5 litre water bottle to the brim and the reading afterwards was 16367 which is 1 litre out, but I think that is because of two reasons. Reading doesn't account for decimals and I used slightly over 5 litres as I filled the bottle to the brim.

 

[Lateinlife]

Thanks for the feedback , I will post pictures tomorrow of the start and end readings when filling 5L (over reads by by 8-10x) . My monthly consumption is about 15KL for a family of 4 (lucky i have a borehole for the garden) . The issue is the over reading of the meter which I never noticed till now . Can anyone test on a raised analog water meter ( measuring exact amounts of water )

 

[Swa]

It's suspicious that you say 10x. If you said something random like 27x I could believe it. Also your usage is normal so it's clearly not over reading.