WBS cuts off mail users

[rpm]

http://mybroadband.co.za/nephp/?m=show&id=421

"In what looks suspiciously like a fit of staggering stupidity, WBS left its mail users high and dry on Monday."

 

[slimothy]

it also says that iburst up till then was the best ISP

 

[Ares]

"But it may already be too late. In which case, RIP, iBurst." couldn't agree more..

 

[bb_matt]

No senior staff at WBS were available for comment.

And that, in a nutshell, sums it all up.

 

[nocilah]

hrmm... wireless bull sh1t

who thinks wbs will last until the end of the year?

 

[ic]

it also says that iburst up till then was the best ISP

does the article say that? where exactly? - please quote relevant passage of text...

 

[bb_matt]

I get the impression that the Management of WBS are out to lunch permanently and that nobody is steering the WBS ship anymore.

There's two ways to do damage control, the right way and the wrong way.
The right way would be for WBS management to make an official apology for the problems their customers are experiencing and deal directly with the media.
Just admit there are problems - simple as that.

The wrong way is what they are currently doing - keeping silent.

Customer service is easy - it's based on honesty first and foremost,the premise that the customer always comes first and delivery of the services you promised.
If your having problems delivering, for G0ds sake, let your customers know !
People can be very understanding if they are dealt with honestly.
On the flip side, if you treat your customer badly, they will leave. That's got to be the first rule of marketing ANY product.

One can only surmise that WBS is being managed by people who are wholly incompetent, arrogant and blinkered.

 

[Crash]

I'm just happy myself and Dfantom got into the article

"One administrator had to drive 40km because a dropped link prevented them from remotely updating their customers' firewall settings."

Came from this thread .... http://mybroadband.co.za/vb/showthread.php?t=22642
I smiled when I read that.

 

[jjtoymachine]

I get the impression that the Management of WBS are out to lunch permanently and that nobody is steering the WBS ship anymore.

There's two ways to do damage control, the right way and the wrong way.
The right way would be for WBS management to make an official apology for the problems their customers are experiencing and deal directly with the media.
Just admit there are problems - simple as that.

The wrong way is what they are currently doing - keeping silent.

Customer service is easy - it's based on honesty first and foremost,the premise that the customer always comes first and delivery of the services you promised.
If your having problems delivering, for G0ds sake, let your customers know !
People can be very understanding if they are dealt with honestly.
On the flip side, if you treat your customer badly, they will leave. That's got to be the first rule of marketing ANY product.

One can only surmise that WBS is being managed by people who are wholly incompetent, arrogant and blinkered.

100%

 

[Crash]

Me 3. They are so buggered right now.

 

[TheRoDent]

A well written article. This, as has been proven in the past with Sentech, and Telkom, is the way to right things, or at least get the message across. "The citizens are restless".

The media can address a large audience and do a lot of damage to a company's corporate profile. It's a way at getting at the jugular of a company that flagrantly disregards customer service.

Well done Ivo Vegter. Hope there's more to come.

Cue a rebuttal article by Mtshali or some other marketroid to claim that "users were abusing the system". If we have that in place, then WBS will have finally come full circle 100% to Sentech territory. Let's watch this space.

 

[ic]

100% what TheRoDent said, good1 Ivo Vegter .

 

[TheRoDent]

Sentech helpdesk excuse number 34:
"It is probably a problem with your other service provider.
Change your e-mail address to your sentech address and don't use your other e-mail addresses."

This one just sprung to mind too.

 

[slimothy]

does the article say that? where exactly? - please quote relevant passage of text...

*** i hate you

which had to date been better received than rivals

and dont come argue semantecs because at the time i was working from memory and not a quote

 

[ic]

*** i hate youand dont come argue semantecs because at the time i was working from memory and not a quote

Whatever dude, lumpy custard & hard cheese...

Anyways, since the article does not say "iburst up till then was the best ISP", it is best to avoid paraphrasing & misquoting which is the path of confusion...

 

[seburn]

As I recall slim did not quote " iburst up till then was the best ISP".

It therefore is his own intepretation of the article even though not 100% correct.
(ie better recieve<>best ISP but it does hint towards it)

 

[Crash]

Paraphrasing and misquoting leads to the Dark Side young padawan.

 

[jjtoymachine]

hahahaha