WBS Speed Problems in Pretoria

[rpm]

http://mybroadband.co.za/nephp/?m=show&id=458

 

[regardtv]

Next we need an article on the pathetic call centre .... the reason they can deny any problems is because most people give up on complaining to the call centre because the calls never get answered....

We have a few threads in the forum already indicating the problems... could be a good basis for the article ?

 

[Simple Twist Of Fate]

SpotThe Mistake

http://mybroadband.co.za/nephp/?m=show&id=458

http://www.wbsmobile.co.za/ourteam.php

Further-more WBS provides the 24/7 support service nationwide through its 16 service centers with over 66 field service technicians / engineers.

http://mybroadband.co.za/nephp/?m=show&id=458

They currently have 3-4 technicians out in the field working on technical complaints but hope to increase this number to include technicians working on helpdesk.

Does that mean they have 66 engineers nation wide? and only 3-4 in Tswane?
Or did they never have 66 engineers?
Or is that window ddressing for the media?

 

[Simple Twist Of Fate]

please merge this thread... seems to be two of them

please merge this thread... seems to be two of them

 

[ic]

AFAIK, the wbsmobile.co.za website is used primarily by WBS for their National Lottery network, and while it mentions iBurst, the references to support teams etc are for the National Lottery which is a completely different network to iBurst & does not run on iBurst [I guess it's not reliable enough - yet]...however WBS iBurst staff do use the wbsmobile.co.za domain for their iBurst related email...confusion is the order of the day - it would have been better and less confusing if WBS had used iBurst.co.za for either customers or themselves - customers get an xyz@wbs.co.za login & email account...

Thanks Cara & RPM for the article, I hope the iBurst issues in Pretoria are now receiving attention from WBS, or have been completely resolved .

Related threads:

• [post=242395]Pretoria: iBurst not capped, but max 6.7 kilobits / sec, since 6th July[/post]
• [post=245615]WBS Speed Problems in Pretoria
  [same discussion - different thread - in the iBurst forum][/post]