Wbs - Wake Up!!

[kingrob]

Very disturbing to see all the negative comments about WBS lately.

I think the medium is brilliant (because it allows me to pick up my laptop at home, take it to the office and carry on working = full mobility), but the people behind iBurst (management & employees) is REALLY faaking it up.

Yes, I've also tried to phone the helpdesk, but hang up after 20 minutes - I don't have a landline and was phoning from my mobile phone. This frustrated me and left a bitter taste in my mouth.

It seems like iBurst management doesn't really value their customers, is not keen to improve their helpdesk service, their employees are not properly trained and have no pride in what they do.

The solution here is to start communicating with their customers and provide a better service - and if management can't realise that, they are just FAT CATS cashing in.

By the looks of it, WBS and iBurst is going down the drain - if the situation doesn't improve, I'm out of here.

 

[MrH]

You right on the nail there kingrob, the iBurst system is a good system but here in sa it's only as good as the zoo thats running it.

 

[slimothy]

yes lets clear this up once and for all in nice bold letters

WE ALL THINK IBURST IS A GREAT PRODUCT, THE TECHNOLOGY IS FANTASTIC AND YOU KNOW WHAT ITS THE FASTEST YOU WILL GET IN THIS COUNTRY TODAY ANY FRUSTRATION WE AIR OR PROBLEMS WE HAVE IS ALMOST ALWAYS DOWN TO WBS POLICIES AND TACTICS. THIER MISGUIDED CHOICES, THIER SLOPPY PERFORMANCE AND THIER DISREGARD FOR HELPING WHEN THERE IS A PROBLEM

thats the way I see it. Let me tell you something right now if I can download this month without getting cut off, if I can get my speed when i need it and if i dont see that ****ing red dot i'll be iburst biggest supporter once again

 

[jmn]

Been clear all along:
iBurst technology: good
WBS company: bad

 

[MrH]

Slim we gotta repeat it every few days just to make the WBS guys faces RED when they read the threads.

With luck they will start having nightmares.

 

[-toady-]

Weve been having such problems with isdn lately.... so many dropped lines in CallMore time the old man says hes considering going with iBurst... well, im gonna nail him here in front of the pc and show him Slimothys post up there ... I just dont see the point of changing less your read ALL the pros and cons first.
Aaargh!

WretchedToad

 

[LCE]

Helpdesk

I don't know why there is a help desk.

1. My experience is 15+ minutes holding time before any luck.
2. They always blame my system but later .... it appears on the incident report page. Mmm...
3. They anyway know nothing and is of no help.

 

[FireFLi]

I don't know why there is a help desk.

1. My experience is 15+ minutes holding time before any luck.
2. They always blame my system but later .... it appears on the incident report page. Mmm...
3. They anyway know nothing and is of no help.

Sounds like they are taking their business model straight from Helkom

 

[Ares]

Sounds like they are taking their business model straight from Helkom

You cannot compare Telkom and Iburst...you just can't..

 

[FireFLi]

rofl ... never!!!

 

[rif]

Well I'm looking at getting iBurst and after looking through these forum's I'm thinking...
maybe not! But who else do you get ? And Hellkom's ( Saw that in the forum somwhere. Good one !! ) service is just as crappy I'm mean I'm currently on stone age technology ( dial-up ) and their service is shocking. WBS should catch a wake up cause if these are the issues and they aren't addressing it their are loosing a lot of new clients . 5 of us in the office are already thinking maybe we shouldn't go the iBurst route. What say you

 

[MrH]

rif, if your iBurst connection is good then it's the best speedwise you can get in sa, BUT if it goes bad then don't expect too much in the way of wbs backup or help.

Best is if you thinking of getting it is to get a reseller to come out and test it from your location, and if it is not working 100% then give it a miss.

Before you signup make sure with wbs that you will have 64kbps after you reach your package limit, if not then don't sign.
There seems to be some that are getting cutoff after they reach their cap.