Web Africa fibre sucks - Which ISP shoudl I use instead?

[Agent Q]

Can i ask what your speed tests are at the moment?
I have 100mb line with AW and Vuma and i am getting 14mb download today.
No reasons, no explanations - been betting worse since the 4th of Sept 2017.

I have been testing to Garden City NY.
http://www.speedtest.net/my-result/6643227220

 

[micham03]

I need some advice.

We are paying Web Africa for 50Mb fibre and are getting nowhere near that speed, internationally.
We can hardly even stream.

On local speed tests we get well over 50Mb, But on international, during normal usage hours at night, we get 6Mb, on a good night. But lately, it's usually more like 2Mb to 3Mb, sometimes even less than 2Mb. Then laaate at night, after most of their customers have gone to sleep, it's super fast again.

That is totally useless to us.
We have rasied it with them, but they just lie to us and say it's normal for all ISP's to have slow international performance. Yet I just got 35Mb/s speed to London, tetherting my Vodacom 4G cell phone, just a few minutes WebAfrica got below 2.5Mb/s.

I belive WebAfrica actually use Internet Solutons for their backbone.
I don't know if InternetSolutions doesn't have the capacity, if they're over-subscribed, or just screwing WebAfrica.
Either way, WebAfrica are screwing us, and their fibre is just not worth it.

I used to be on BitCo, and they were the best service provider I've ever had (until a new building blocked my line of site to their tower). My 10Mb BitCo wirelss was atually much better than my 50Mb WebAfrica fibre! And it was always the same speed, even during peak hours.

So we now have a 100Mb Fibrehoods line to our home, and are using WebAfrica as our ISP.
But we are getting really poor international speeds from WebAfrica.
Who else should we try as our ISP?
We want 50Mb or 100Mb with fast international speeds so we can all use it at night, and good latency for gaming.

Who of you have fast reliable fibre and are actually getting the international speeds you're paying for?
You can test by setting your preferred server in speedtest.net to a London (or some other international) server.

Please advise.

Thanks

Cool Ideas.

I am experiencing a similar problem with yours on CISP account, the issue started around July, everyday between 7:00 pm and 11:00 pm, HD streaming is buffer land, i even cancelled and will be switching to another provider 1st October. Just thought i put it out there for you as well

 

[PBCool]

I am experiencing a similar problem with yours on CISP account, the issue started around July, everyday between 7:00 pm and 11:00 pm, HD streaming is buffer land, i even cancelled and will be switching to another provider 1st October. Just thought i put it out there for you as well

Did you PM me your ticket numbers? It wouldn't be an ISP issue more than likely then an more an operator.

 

[micham03]

Did you PM me your ticket numbers? It wouldn't be an ISP issue more than likely then an more an operator.

I have already cancelled. My account is def been throttled, between six pm and 11 pm, streaming is really bad. The same streams works perfect on any given time and day except the times mentioned ( this is very consistent, everyday have been monitoring, it starts excatly at the same time and stops exactly at the same time, every day). So i am not sure what you mean "more likely an operator", SADV are the fibre operators and I am sure I am not the only using their backbone, unless you are saying that they are slowing down my speed during those times. This was a very frustrating experience. When I started with you guys back in Jan all was perfect until past two months.

 

[PBCool]

I have already cancelled. My account is def been throttled, between six pm and 11 pm, streaming is really bad. The same streams works perfect on any given time and day except the times mentioned ( this is very consistent, everyday have been monitoring, it starts excatly at the same time and stops exactly at the same time, every day). So i am not sure what you mean "more likely an operator", SADV are the fibre operators and I am sure I am not the only using their backbone, unless you are saying that they are slowing down my speed during those times. This was a very frustrating experience. When I started with you guys back in Jan all was perfect until past two months.

We don't shape or throttle any connections on our network as I have stated before.

SADV might be having capacity at those hours which are at peak either on backhaul or more than likely the GPON OLT the fact that it's a recent issue points to this sort of thing.

It is something we would need to log and troubleshoot, so best to try and get this kind of thing resolved with your respective ISP instead of just jumping ship .

 

[micham03]

We don't shape or throttle any connections on our network as I have stated before.

SADV might be having capacity at those hours which are at peak either on backhaul or more than likely the GPON OLT the fact that it's a recent issue points to this sort of thing.

It is something we would need to log and troubleshoot, so best to try and get this kind of thing resolved with your respective ISP instead of just jumping ship .

Thanks for your responses. I'll see what to do my end!

 

[Supes]

Don't want to start a new thread, but have to add my two cents:

- Ordered my fibre through WA/Openserve 5 months ago
- The install was finalised on the 26th of October
- Received an email that my line had been activated on the 31st of October.
- Received router on the evening of the 31st (which didn't work initially, I had to reset it and re-enter credentials)
- Played around a little, never got close to 100 megs, but fair enough, they do say 'Up to 100'
- Total usage according to their website: 439 MB
- Today (1 November) I got an invoice from WA for R425; R25 for the line, R400 for the full 400 Gigs for October.
- Mailed support, they told me I had the full 400 Gigs allocated to me so I got charged for the full 400 and that they don't do roll over.
- Cancelled both my line and data with them (they require a full calendar month notice, so I have my account with them till 1 Jan)
- Signed up with Vox already, I've used them before for DSL products so I have no doubt that I'll be better off there

 

[ponder]

- Signed up with Vox already, I've used them before for DSL products so I have no doubt that I'll be better off there

You need to go read the posts of users using vox on fibre

 

[rawoke]

Lol ISPs are very much like cars... If you google long and hard enough you will read good and bad things about all of them But Vox and Cool Ideas do get a lot of good feedback - from what I have seen anyway.

 

[Supes]

You need to go read the posts of users using vox on fibre

Pretty much what rawoke said, I'm going with whom I know has good customer service. I also mailed Cool Ideas, but they were far slower and less helpful than Vox. So yeah, potato, potato.

Lol ISPs are very much like cars... If you google long and hard enough you will read good and bad things about all of them But Vox and Cool Ideas do get a lot of good feedback - from what I have seen anyway.

Exactly