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Some very, very arrogant responses posted on WA forum!! I am business customer with you myself and based on the way you guys are handling this I will be moving my ADSL elsewhere.
I have my own private virtual environment and have gone through the same issues you are having currently, difference is I invested massive amounts of money into recovery and outsourcing and trying everything possible to recover our clients data. We explicitly state that we do not backup and do not accept responsibility for data loss we still made an effort,
What are you doing Mr Social media manager, the face of your company? Spending time on listening phone calls and hiding behind terms and conditions to cover your company? Take it like a man and accept responsibility for your incompetence.