- Mar 26, 2018
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Is this post or pre new ONT?
Post, but the actual replacement did nothing as I was having some crazy bursts of packet loss even afterwards.
Not sure if WS's further prodding or my badgering of Octotel support on social media for escalation has resulted in something, or this is a coincidental period of quiet on the line.
Got a call from them now. They're sending out a technician to replace the ONT tomorrow morning with a "newer version". Gotta wonder about this reasoning as the issue seems to be wide spread and concurrent with others in the area but at least we'll be one step closer to telling them "Yep, not that either".
We can process upgrades any time and our team will pro-rate your service accordingly. Just drop support an email with your request.
Dear Octotel Clients,
Octotel Engineers will be performing continued node maintenance on our Rondebosch node.
This maintenance will result in certain customers in the area losing connectivity for 5mins. No more than 30 customers will lose connectivity at a time.
The maintenance is to alleviate any potential areas of concern, to ensure all connections are in spec for all customers to experience a stable connection. Please see dates and time of the maintenance schedule below:
Date: Tuesday, 14th September 2021
Start time: 01:00am - 05:00am
Duration: 5 hours
Estimated time: 2 hours
The maintenance is scheduled to alleviate all out of spec connections in the following area: Palmyra - core 1 fibre infrastructure.
If you lose connectivity between the maintenance window it is the result of the scheduled maintenance. Our Engineers will be on site to ensure down time is kept to an absolute minimum. During this time customers may experience intermittent to no connectivity.
Funny thing is my one friend has had 0 issues for the past like 24 hours on Octotel in that area, i am almost willing to bet money tomorrow he's going to send me a rage message saying things are broken again...