Web Squad ISP

websquadza

WebSquad
Company Rep
Joined
Mar 26, 2018
Messages
2,457
Seems to be a bit of loss upstream, not sure if that's causing it:

Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 |   88 |   88 |    0 |    0 |    0 |    0 |
|             core.as-01.cp1.za.ws.net.za -    0 |   88 |   88 |    0 |    0 |    1 |    0 |
|                   No response from host -  100 |   17 |    0 |    0 |    0 |    0 |    0 |
|        core.pe-xe-ip01.cp1.za.ws.net.za -    0 |   87 |   87 |    0 |    1 |   34 |    1 |
|                          102.220.216.18 -    2 |   84 |   83 |  148 |  149 |  199 |  148 |
|                           185.35.142.32 -    2 |   84 |   83 |  155 |  156 |  163 |  156 |
|                           185.35.140.30 -    2 |   84 |   83 |  156 |  158 |  194 |  194 |
|ge-0-1-0-68.peering1.the.lon1.coreix.net -    0 |   88 |   88 |  155 |  159 |  228 |  156 |
|                 e0-core4.enf.coreix.net -    3 |   80 |   78 |  156 |  158 |  212 |  156 |
|                 m12-ai04.enf.coreix.net -    2 |   83 |   82 |  156 |  157 |  205 |  156 |
|                   No response from host -  100 |   17 |    0 |    0 |    0 |    0 |    0 |
|        85.13.221.178.reverse.coreix.net -    2 |   84 |   83 |  156 |  156 |  207 |  156 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Edit: just noticed the latency is about 10ms higher too.

Busy testing the new upstream paths across a wider range of prefixes today, seeing the latency and performance issue. Just running a few tests before rolling back. Apologies for the inconvenience.
 

Seeyou

Expert Member
Joined
May 1, 2007
Messages
2,358
Busy testing the new upstream paths across a wider range of prefixes today, seeing the latency and performance issue. Just running a few tests before rolling back. Apologies for the inconvenience.

Ahh, that explains it, I'll close the ticket then!
 

Seeyou

Expert Member
Joined
May 1, 2007
Messages
2,358
Busy testing the new upstream paths across a wider range of prefixes today, seeing the latency and performance issue. Just running a few tests before rolling back. Apologies for the inconvenience.

Gaming feels quite responsive. If it wasn't for the packet loss it would be pretty nice.
 

Seeyou

Expert Member
Joined
May 1, 2007
Messages
2,358
Ton of packet loss still @websquadza - is the testing ongoing?

Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 |   26 |   26 |    0 |    0 |    0 |    0 |
|             core.as-01.cp1.za.ws.net.za -    0 |   26 |   26 |    0 |    0 |    1 |    0 |
|                   No response from host -  100 |    5 |    0 |    0 |    0 |    0 |    0 |
|        core.pe-xe-ip01.cp1.za.ws.net.za -    0 |   26 |   26 |    0 |    2 |   52 |    1 |
|           165-69-148-197.as37497.za.net -    0 |   26 |   26 |    0 |    2 |   51 |    1 |
|           162-68-148-197.as37497.za.net -    0 |   26 |   26 |    0 |    2 |   51 |    1 |
|            14-71-148-197.as37497.za.net -   12 |   17 |   15 |  143 |  143 |  144 |  143 |
|                           197.148.66.41 -   12 |   17 |   15 |  143 |  143 |  144 |  143 |
|ge-0-1-0-68.peering1.the.lon1.coreix.net -   12 |   17 |   15 |  144 |  145 |  159 |  144 |
|                 e0-core4.enf.coreix.net -   12 |   17 |   15 |  144 |  144 |  145 |  144 |
|                 m12-ai04.enf.coreix.net -   12 |   17 |   15 |  144 |  144 |  146 |  144 |
|                   No response from host -  100 |    5 |    0 |    0 |    0 |    0 |    0 |
|        85.13.221.178.reverse.coreix.net -   12 |   17 |   15 |  144 |  144 |  145 |  144 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
 

Seeyou

Expert Member
Joined
May 1, 2007
Messages
2,358
Ton of packet loss still @websquadza - is the testing ongoing?

Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 |   26 |   26 |    0 |    0 |    0 |    0 |
|             core.as-01.cp1.za.ws.net.za -    0 |   26 |   26 |    0 |    0 |    1 |    0 |
|                   No response from host -  100 |    5 |    0 |    0 |    0 |    0 |    0 |
|        core.pe-xe-ip01.cp1.za.ws.net.za -    0 |   26 |   26 |    0 |    2 |   52 |    1 |
|           165-69-148-197.as37497.za.net -    0 |   26 |   26 |    0 |    2 |   51 |    1 |
|           162-68-148-197.as37497.za.net -    0 |   26 |   26 |    0 |    2 |   51 |    1 |
|            14-71-148-197.as37497.za.net -   12 |   17 |   15 |  143 |  143 |  144 |  143 |
|                           197.148.66.41 -   12 |   17 |   15 |  143 |  143 |  144 |  143 |
|ge-0-1-0-68.peering1.the.lon1.coreix.net -   12 |   17 |   15 |  144 |  145 |  159 |  144 |
|                 e0-core4.enf.coreix.net -   12 |   17 |   15 |  144 |  144 |  145 |  144 |
|                 m12-ai04.enf.coreix.net -   12 |   17 |   15 |  144 |  144 |  146 |  144 |
|                   No response from host -  100 |    5 |    0 |    0 |    0 |    0 |    0 |
|        85.13.221.178.reverse.coreix.net -   12 |   17 |   15 |  144 |  144 |  145 |  144 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

All along the route:

Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 |   48 |   48 |    0 |    0 |    0 |    0 |
|             core.as-01.cp1.za.ws.net.za -    0 |   48 |   48 |    0 |    0 |    1 |    0 |
|                   No response from host -  100 |   10 |    0 |    0 |    0 |    0 |    0 |
|        core.pe-xe-ip01.cp1.za.ws.net.za -    3 |   44 |   43 |    0 |    1 |    6 |    1 |
|           165-69-148-197.as37497.za.net -    3 |   44 |   43 |    0 |    0 |    1 |    0 |
|           162-68-148-197.as37497.za.net -    3 |   44 |   43 |    0 |    0 |    2 |    0 |
|            14-71-148-197.as37497.za.net -    3 |   44 |   43 |  143 |  143 |  144 |  143 |
|                           197.148.66.41 -    3 |   44 |   43 |  143 |  143 |  144 |  143 |
|              be20.asr01.ld5.as20860.net -    5 |   40 |   38 |  145 |  145 |  146 |  145 |
|              be10.asr02.dc5.as20860.net -    5 |   40 |   38 |  145 |  145 |  146 |  145 |
|                         130.180.203.108 -    5 |   40 |   38 |  145 |  145 |  146 |  145 |
|             1717.g1.1ug.dc5.as20860.net -    9 |   36 |   33 |  145 |  149 |  216 |  150 |
|                          217.147.89.101 -    3 |   44 |   43 |  144 |  145 |  183 |  144 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
 

websquadza

WebSquad
Company Rep
Joined
Mar 26, 2018
Messages
2,457
All along the route:

Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 |   48 |   48 |    0 |    0 |    0 |    0 |
|             core.as-01.cp1.za.ws.net.za -    0 |   48 |   48 |    0 |    0 |    1 |    0 |
|                   No response from host -  100 |   10 |    0 |    0 |    0 |    0 |    0 |
|        core.pe-xe-ip01.cp1.za.ws.net.za -    3 |   44 |   43 |    0 |    1 |    6 |    1 |
|           165-69-148-197.as37497.za.net -    3 |   44 |   43 |    0 |    0 |    1 |    0 |
|           162-68-148-197.as37497.za.net -    3 |   44 |   43 |    0 |    0 |    2 |    0 |
|            14-71-148-197.as37497.za.net -    3 |   44 |   43 |  143 |  143 |  144 |  143 |
|                           197.148.66.41 -    3 |   44 |   43 |  143 |  143 |  144 |  143 |
|              be20.asr01.ld5.as20860.net -    5 |   40 |   38 |  145 |  145 |  146 |  145 |
|              be10.asr02.dc5.as20860.net -    5 |   40 |   38 |  145 |  145 |  146 |  145 |
|                         130.180.203.108 -    5 |   40 |   38 |  145 |  145 |  146 |  145 |
|             1717.g1.1ug.dc5.as20860.net -    9 |   36 |   33 |  145 |  149 |  216 |  150 |
|                          217.147.89.101 -    3 |   44 |   43 |  144 |  145 |  183 |  144 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Ton of packet loss still @websquadza - is the testing ongoing?

Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 |   26 |   26 |    0 |    0 |    0 |    0 |
|             core.as-01.cp1.za.ws.net.za -    0 |   26 |   26 |    0 |    0 |    1 |    0 |
|                   No response from host -  100 |    5 |    0 |    0 |    0 |    0 |    0 |
|        core.pe-xe-ip01.cp1.za.ws.net.za -    0 |   26 |   26 |    0 |    2 |   52 |    1 |
|           165-69-148-197.as37497.za.net -    0 |   26 |   26 |    0 |    2 |   51 |    1 |
|           162-68-148-197.as37497.za.net -    0 |   26 |   26 |    0 |    2 |   51 |    1 |
|            14-71-148-197.as37497.za.net -   12 |   17 |   15 |  143 |  143 |  144 |  143 |
|                           197.148.66.41 -   12 |   17 |   15 |  143 |  143 |  144 |  143 |
|ge-0-1-0-68.peering1.the.lon1.coreix.net -   12 |   17 |   15 |  144 |  145 |  159 |  144 |
|                 e0-core4.enf.coreix.net -   12 |   17 |   15 |  144 |  144 |  145 |  144 |
|                 m12-ai04.enf.coreix.net -   12 |   17 |   15 |  144 |  144 |  146 |  144 |
|                   No response from host -  100 |    5 |    0 |    0 |    0 |    0 |    0 |
|        85.13.221.178.reverse.coreix.net -   12 |   17 |   15 |  144 |  144 |  145 |  144 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

We’ve rolled back changes, but something is still out. We’re investigating and will revert ASAP.
 

websquadza

WebSquad
Company Rep
Joined
Mar 26, 2018
Messages
2,457
CPT general notice. We’re going to bounce a few bgp sessions to see if the issue is not due to stale connections. Services will be briefly interrupted. We apologise for the inconvenience. Please expect a few drops over the next few minutes.
 

websquadza

WebSquad
Company Rep
Joined
Mar 26, 2018
Messages
2,457
CPT general notice. We’re going to bounce a few bgp sessions to see if the issue is not due to stale connections. Services will be briefly interrupted. We apologise for the inconvenience. Please expect a few drops over the next few minutes.

Sessions bounced. Monitoring closely
 

Seeyou

Expert Member
Joined
May 1, 2007
Messages
2,358
Seem to be getting way higher latency than usual to some Apex server locations in EU. Could just be Apex though. Here's an example:

Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 |   11 |   11 |    0 |    0 |    0 |    0 |
|             core.as-01.cp1.za.ws.net.za -    0 |   11 |   11 |    0 |    0 |    1 |    1 |
|                   No response from host -  100 |    2 |    0 |    0 |    0 |    0 |    0 |
|        core.pe-xe-ip01.cp1.za.ws.net.za -    0 |   11 |   11 |    0 |    1 |    2 |    1 |
|           165-69-148-197.as37497.za.net -    0 |   11 |   11 |    0 |    0 |    1 |    1 |
|           162-68-148-197.as37497.za.net -    0 |   11 |   11 |    0 |    0 |    2 |    1 |
|            14-71-148-197.as37497.za.net -    0 |   11 |   11 |  143 |  144 |  150 |  143 |
|                           197.148.66.41 -    0 |   11 |   11 |  143 |  144 |  149 |  144 |
|                linx-224.inx.as13213.net -    0 |   11 |   11 |  144 |  146 |  165 |  144 |
|                     no-ptr.midphase.com -    0 |   11 |   11 |  220 |  220 |  221 |  220 |
|et-0-1-0.bdr2-a21-lon1-uk.hosting.thg.com -    0 |   11 |   11 |  220 |  222 |  235 |  220 |
|et-0-1-1.bdr1-6525-ams1-nl.hosting.thg.com -    0 |   11 |   11 |  220 |  220 |  230 |  220 |
|                            46.23.79.129 -    0 |   11 |   11 |  219 |  219 |  220 |  220 |
|                          109.123.102.62 -    0 |   11 |   11 |  219 |  220 |  224 |  219 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
 
Last edited:

websquadza

WebSquad
Company Rep
Joined
Mar 26, 2018
Messages
2,457
Seem to be getting way higher latency than usual to some Apex server locations in EU. Could just be Apex though. Here's an example:

Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 |   11 |   11 |    0 |    0 |    0 |    0 |
|             core.as-01.cp1.za.ws.net.za -    0 |   11 |   11 |    0 |    0 |    1 |    1 |
|                   No response from host -  100 |    2 |    0 |    0 |    0 |    0 |    0 |
|        core.pe-xe-ip01.cp1.za.ws.net.za -    0 |   11 |   11 |    0 |    1 |    2 |    1 |
|           165-69-148-197.as37497.za.net -    0 |   11 |   11 |    0 |    0 |    1 |    1 |
|           162-68-148-197.as37497.za.net -    0 |   11 |   11 |    0 |    0 |    2 |    1 |
|            14-71-148-197.as37497.za.net -    0 |   11 |   11 |  143 |  144 |  150 |  143 |
|                           197.148.66.41 -    0 |   11 |   11 |  143 |  144 |  149 |  144 |
|                linx-224.inx.as13213.net -    0 |   11 |   11 |  144 |  146 |  165 |  144 |
|                     no-ptr.midphase.com -    0 |   11 |   11 |  220 |  220 |  221 |  220 |
|et-0-1-0.bdr2-a21-lon1-uk.hosting.thg.com -    0 |   11 |   11 |  220 |  222 |  235 |  220 |
|et-0-1-1.bdr1-6525-ams1-nl.hosting.thg.com -    0 |   11 |   11 |  220 |  220 |  230 |  220 |
|                            46.23.79.129 -    0 |   11 |   11 |  219 |  219 |  220 |  220 |
|                          109.123.102.62 -    0 |   11 |   11 |  219 |  220 |  224 |  219 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

@websquadza - 90% of servers I'm joining on Apex today are > 200ms ping, in EU. Pretty much all AWS is 220ms or above.

Weirdly enough, this isn’t to and AWS destination. Everything seems clear to London, then it seems servers are being advertised by some network called UK2 limited, where almost 80ms is added. Are you sure about this server IP above?

PS. The new transit isn’t currently in the mix for production FTTH prefixes and we aren’t accepting routes from them (I’m waiting for some feedback on the 10-15ms higher latencies we’re picking up from them)- so technically, we’re on the same routing we were yesterday morning.
 

Seeyou

Expert Member
Joined
May 1, 2007
Messages
2,358
Something weird's going on on my side then. I couldn't even stream in 720p on Twitch. When I open Apex, I'm suddenly seeing Singapore as the best latency server in the list where before it wouldn't even feature, it was always Bahrain (doesn't come up anymore) then London, Amsterdam, etc. If I connect to it (Singapore) and play a game, >230ms. If I switch to London, 1 server in 10 will be normal 140-170ms, the rest will be >220ms.

Let me try capture all of the TCP connections Apex is making when I get on a high latency server and see if I can isolate which is the game server itself.
 

Jaseyyxx

Senior Member
Joined
Sep 21, 2019
Messages
594
Something weird's going on on my side then. I couldn't even stream in 720p on Twitch. When I open Apex, I'm suddenly seeing Singapore as the best latency server in the list where before it wouldn't even feature, it was always Bahrain (doesn't come up anymore) then London, Amsterdam, etc. If I connect to it (Singapore) and play a game, >230ms. If I switch to London, 1 server in 10 will be normal 140-170ms, the rest will be >220ms.

Let me try capture all of the TCP connections Apex is making when I get on a high latency server and see if I can isolate which is the game server itself.
Sounds like apex...I get the same on my Afrihost connection. All other games its fine
 

Seeyou

Expert Member
Joined
May 1, 2007
Messages
2,358
Seem to have had it backwards. Seems like every time it's NOT an AWS server, latency is through the roof. Probably those budget hamster-powered servers they have in Finland.
 

websquadza

WebSquad
Company Rep
Joined
Mar 26, 2018
Messages
2,457
Still experiencing this.

Sorry for the late reply here. This is an odd one. We don’t have different routing for different prefixes within a region. Bumping your connection would give you another IP within the same prefix pool- which means your routing remains identical. Definitely something with the matchmaking algo.
 

websquadza

WebSquad
Company Rep
Joined
Mar 26, 2018
Messages
2,457
Seem to have had it backwards. Seems like every time it's NOT an AWS server, latency is through the roof. Probably those budget hamster-powered servers they have in Finland.

Weird thing is these secondary servers seem to hop between two routing paths on their way to LINX as well. Doing a little more digging to see what (if anything) can be done there.
 
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