Webafrica - appalling level of service

[blowdart18]

Does anyone have some tracerts we can compare for interest sakes. There are a few guys having problems here which we could maybe identify in the tracerts.

 

[Grant]

Does anyone have some tracerts we can compare for interest sakes. There are a few guys having problems here which we could maybe identify in the tracerts.

Traceroute has started...
traceroute: Warning: www.bbc.co.uk has multiple addresses; using 212.58.244.27 traceroute to www.bbc.net.uk (212.58.244.27), 64 hops max, 72 byte packets
1 192.168.0.1 (192.168.0.1) 3.829 ms 3.803 ms 3.983 ms
2 196-212-20-1.cstatic.isadsl.co.za (196.212.20.1) 8.045 ms 7.578 ms 7.93
3 196.35.115.178 (196.35.115.178) 8.028 ms 7.476 ms 7.931 ms
4 mi-za-cpt-p7-te0-0-0-0.ip.isnet.net (168.209.6.12) 8.059 ms 7.529 ms 7.
5 168.209.201.21 (168.209.201.21) 164.363 ms 159.582 ms 159.982 ms
6 bbc-linx.pr01.thdow.bbc.co.uk (195.66.224.103) 148.184 ms 147.578 ms 14
7 ***
8 ***
9 ae0.er01.telhc.bbc.co.uk (132.185.254.109) 147.259 ms 147.712 ms 147.88
10 132.185.255.148 (132.185.255.148) 161.227 ms 152.261 ms 148.494 ms
11 bbc-vip146.telhc.bbc.co.uk (212.58.244.27) 147.374 ms 147.700 ms 148.00

 

[blowdart18]

That is interesting, didn't know WA ran off Internet Solutions . . . . . .

Which makes even more sense seeing that Dimension data owns IS.

 

[Grant]

have asked webafrica rep (who is aware of the problem) to comment here

 

[air]

Morning All

For my particular case, WA made some adjustments (read not sure what) on their side, my line is now performing as expected.

I will be monitoring it for any deviations/performance issues.

Can now stream iptv which is great!

Ta
air

 

[WebAfrica Helper]

@Air - Mujeeb is super happy to report a resolve for your issue and huge thank you for your patience and efforts - enjoy the connection you truly deserve

 

[WebAfrica Helper]

@Grant - Peter has been investigated and has a better performing router that has reported to resolve his speed issue to this point, we are still monitoring. In future please use the normal speed tests (http://beta.speedtest.net/?noflash=1) . It provides us with the results we require for investigations


We are in contact with Peter - via email - he will , as he has in the past, inform us of the connection performance.

Thank you though Grant for everything

 

[WebAfrica Helper]

please ensure that this thread is closed and join our official thread : https://mybroadband.co.za/vb/showthread.php/875082-Official-Web-Africa-thread allowing us to support you directly

 

[ponder]

Traceroute has started...
traceroute: Warning: www.bbc.co.uk has multiple addresses; using 212.58.244.27 traceroute to www.bbc.net.uk (212.58.244.27), 64 hops max, 72 byte packets
1 192.168.0.1 (192.168.0.1) 3.829 ms 3.803 ms 3.983 ms
2 196-212-20-1.cstatic.isadsl.co.za (196.212.20.1) 8.045 ms 7.578 ms 7.93
3 196.35.115.178 (196.35.115.178) 8.028 ms 7.476 ms 7.931 ms
4 mi-za-cpt-p7-te0-0-0-0.ip.isnet.net (168.209.6.12) 8.059 ms 7.529 ms 7.
5 168.209.201.21 (168.209.201.21) 164.363 ms 159.582 ms 159.982 ms
6 bbc-linx.pr01.thdow.bbc.co.uk (195.66.224.103) 148.184 ms 147.578 ms 14
7 ***
8 ***
9 ae0.er01.telhc.bbc.co.uk (132.185.254.109) 147.259 ms 147.712 ms 147.88
10 132.185.255.148 (132.185.255.148) 161.227 ms 152.261 ms 148.494 ms
11 bbc-vip146.telhc.bbc.co.uk (212.58.244.27) 147.374 ms 147.700 ms 148.00

That's actually pretty good!