Sign up with GoogleI would like to caution you all regarding WebAfrica's service. My particular experience was with respect to Openserve fibre, but I can't see it being limited to that. I'll try make the story brief.
I applied for a fibre service from WebAfrica more than six months ago. I was assigned an order number and a circuit number (B number) roughly a month later. What followed was months of essential silence and empty replies. Eventually our body corporate hired a contractor to do the installations in all the complex units. Around two months ago this process was concluded, it took a further month for WebAfrica to get a Openserve tech to come out and install my ONT. Thereafter I had glorious fibre... for four days.
Up to this stage, one can forgive the issues because WebAfrica is often at Openserve's mercy.
The reason my fibre line died after four days was because WebAfrica hadn't realised that two of their clients in the same complex had the same B number. When my line was connected, this other client's line was disconnected. So he then logged a fault with WebAfrica and I was subsequently then bumped off my circuit number within four days as they reinstated his ONT serial number on the link. At no stage did WebAfrica realise this or tell either of us.
Now it has since been almost TWO WEEKS and this is where WebAfrica's service has been appalling in particular. I am yet to receive one call from them, I have to follow up myself and get routed to a different person each time (imagine retelling this story over and over). I have opened two tickets on their website and called their call centre once every two days. All this to essentially either get them to get a new B number and connect the serial number of my ONT to it or to put my ONT back onto the old B number. All the while, they have the audacity to invoice me for a non operational service.
I'm sure everyone on this forum has bad ISP service stories. I have had several too, but none as bad as this. I start to see red every time I think about it (or each time I see the blinking PON light on my ONT). Let my story be a warning to all those who read it.
I applied for a fibre service from WebAfrica more than six months ago. I was assigned an order number and a circuit number (B number) roughly a month later. What followed was months of essential silence and empty replies. Eventually our body corporate hired a contractor to do the installations in all the complex units. Around two months ago this process was concluded, it took a further month for WebAfrica to get a Openserve tech to come out and install my ONT. Thereafter I had glorious fibre... for four days.
Up to this stage, one can forgive the issues because WebAfrica is often at Openserve's mercy.
The reason my fibre line died after four days was because WebAfrica hadn't realised that two of their clients in the same complex had the same B number. When my line was connected, this other client's line was disconnected. So he then logged a fault with WebAfrica and I was subsequently then bumped off my circuit number within four days as they reinstated his ONT serial number on the link. At no stage did WebAfrica realise this or tell either of us.
Now it has since been almost TWO WEEKS and this is where WebAfrica's service has been appalling in particular. I am yet to receive one call from them, I have to follow up myself and get routed to a different person each time (imagine retelling this story over and over). I have opened two tickets on their website and called their call centre once every two days. All this to essentially either get them to get a new B number and connect the serial number of my ONT to it or to put my ONT back onto the old B number. All the while, they have the audacity to invoice me for a non operational service.
I'm sure everyone on this forum has bad ISP service stories. I have had several too, but none as bad as this. I start to see red every time I think about it (or each time I see the blinking PON light on my ONT). Let my story be a warning to all those who read it.
