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WEBAFRICA RAIN LTE-A packetloss, disconnects roughly every hour?

Zuperfruit

Active Member
Joined
Sep 12, 2017
Messages
40
#1
For the first few weeks, I had a stable connection with very few drops. Now, from about 5pm to midnight I'm experiencing packet loss & disconnects every hour - not ideal if you're playing online games. As is, it's pretty unusable. Anyone experiencing the same problem?
 

Inky1980

Active Member
Joined
Sep 17, 2010
Messages
95
#2
For the first few weeks, I had a stable connection with very few drops. Now, from about 5pm to midnight I'm experiencing packet loss & disconnects every hour - not ideal if you're playing online games. As is, it's pretty unusable. Anyone experiencing the same problem?
There's already a thread for this :)

Lets give Webafrica some time to deal with this as they said. I will definitely stay on their case if this isn't resolved.
 

Zuperfruit

Active Member
Joined
Sep 12, 2017
Messages
40
#3
Thanks, I must have missed that! This one seemed unique in that there was a clear pattern to the disconnects. They responded to an open ticket we had saying the issue is resolved & to reboot the router and monitor it. Just wanted to bring it to their attention that it's definitely not resolved and see if anyone was having the same issue.
 

DominionZA

Executive Member
Joined
May 5, 2005
Messages
8,257
#4
I am getting random disconnects here and there - but not with WA. Using Crystal Web. But still RttH all the same.
 

JimboJambo

Active Member
Joined
Aug 11, 2014
Messages
40
#5
For the first few weeks, I had a stable connection with very few drops. Now, from about 5pm to midnight I'm experiencing packet loss & disconnects every hour - not ideal if you're playing online games. As is, it's pretty unusable. Anyone experiencing the same problem?
My friend and I both experience disconnects at the same time and we are on Rain from 2 different ISPs. So obviously the ISPs have no control over data or your connection speed. ISPs are just resellers of the Rain product, they have no influence on how your LTE is going to operate. So when you complain to WA or whoever you bought your package from, they just forward the issue to Rain or ask them about issues pertaining to your particular base station.

With that being said there has been a couple nation-wide issues over the past few days, but nothing horrible for me. I play dota 2, WoW and R6 Siege with no issues so far. your problem sounds pretty bad and I haven't experienced anything of the like on the same service (I'm also on WA Rain LTE), so it might be an issue related to your area or signal quality.
 

Zuperfruit

Active Member
Joined
Sep 12, 2017
Messages
40
#6
Thanks for the replies! Over the past few days, I have been in contact with Web Africa who have forwarded the issue to RAIN. I can't be in contact with RAIN myself, so the Web Africa layer is necessary to facilitate this communication - and they've been incredibly helpful thus far. Posted here because I wanted to know what others think of the network, especially those who play online games because my experience has been pretty bad over the last two weeks. Sounds like it's much worse in CPT? Last night I experienced some high ping times, some packet loss and a disconnect from my game but nothing like previous nights. I'll continue to monitor it when I'm around. Hoping this gets sorted!
 

tp3to

Senior Member
Joined
Jul 30, 2009
Messages
916
#8
I'm also getting frequent disconnect :(, its really frustrating if you are playing a competitive online game.
 

Caldria

New Member
Joined
Sep 16, 2017
Messages
9
#9
Same thing here, I 'just' moved over from telkom LTE - getting consistant 5 bars with them.
With WebAfrica too now, getting 'mostly' 5 bars - dropping to 4 now and then. My download/upload speeds stay good almost all the time from what I've been able to see.

However, I am getting a lot of mini disconnects or big lagspikes that lead to a disconnect, noticeable in the speed tests too (where the download graph has huge dips to 0) it only lasts a couple seconds at most, but it is enough to cancel downloads/disconnect from games/streams etc.

I was thinking of getting an antenna myself, however, surely if my signal is most of the time at 5 bars the antenna isn't going to change all that much? the instability/disconnects are really killing this for me.
 

JimboJambo

Active Member
Joined
Aug 11, 2014
Messages
40
#10
spoke to a few mates that also run Rain-LTE and we all seem to be experiencing the same intermittent disconnection from online games, generally lasting about 10 seconds. hopefully Rain sorts this out, cause I can't play online competitively if this is the normal state of the Rain service.
 
Joined
Nov 17, 2008
Messages
10
#11
JimboJambo! I've been with Crystalweb LTE-A for about 3 weeks now and have had the exact same issues as you. Keep disconnecting from Dota 2 / Rocket League games every hour for about 8 seconds. Pretty frustrating as I'm sure you can confirm. Anyone reading this know if RAIN is close to a solution or...?
 

Zuperfruit

Active Member
Joined
Sep 12, 2017
Messages
40
#12
JimboJambo! I've been with Crystalweb LTE-A for about 3 weeks now and have had the exact same issues as you. Keep disconnecting from Dota 2 / Rocket League games every hour for about 8 seconds. Pretty frustrating as I'm sure you can confirm. Anyone reading this know if RAIN is close to a solution or...?
I'm told that RAIN "doesn't understand the issue". Still getting packet loss and disconnects. I'm at my wits end - I'm most likely going to cancel the service.
 

Clayman

Well-Known Member
Joined
Sep 4, 2005
Messages
328
#13
I've fired off a mail to the Rain Support team for their attention. Clearly I am not alone here and we need a resolution.

Will cancel this service by end of month because this service is currently not worth the R1300 per month I am paying... Unless they give us some resolution.
 

Zuperfruit

Active Member
Joined
Sep 12, 2017
Messages
40
#14
I've fired off a mail to the Rain Support team for their attention. Clearly I am not alone here and we need a resolution.

Will cancel this service by end of month because this service is currently not worth the R1300 per month I am paying... Unless they give us some resolution.
Been dealing with this for well over a month now. According to my ISP, RAIN don't seem to understand the issue, even after I've sent them really detailed testing information. Can we all please post at exactly what time we get disconnected over here https://mybroadband.co.za/vb/showth...onnected-every-hour-what-time-is-it-happening ? Maybe it will help? Thanks!
 
Joined
Feb 25, 2008
Messages
2,375
#15
Pings to international are terrible in the evenings and disconnects here too.

It's not an area issue as during the day my speeds are over 80-105Mbps
 

Clayman

Well-Known Member
Joined
Sep 4, 2005
Messages
328
#16
Update - I have logged a case with ICASA against Rain for false advertising. I will make the particulars of the case public upon clearing it with ICASA.
 

DominionZA

Executive Member
Joined
May 5, 2005
Messages
8,257
#17
It has settled down for me mostly. Still getting the odd disconnect here and there, but honestly only notice it in game - cause I flipping DC. It may be happening during the day - but not gaming - I am probably just not picking it up.

I only get a DC every few nights though. It is not like it's nightly - so seems better.
 
Joined
Nov 17, 2008
Messages
10
#18
I have also been having the issue a lot less, but it is still occuring. I went for about three nights without any disconnects and Saturday (today) was fine until about 2pm then I got a few disconnects.
 

walt chen

Well-Known Member
Joined
Jul 13, 2014
Messages
118
#19
for me as well, don't know how it is disconnected, but recovered soon, it happened recently and now.
 

walt chen

Well-Known Member
Joined
Jul 13, 2014
Messages
118
#20
Pings to international are terrible in the evenings and disconnects here too.

It's not an area issue as during the day my speeds are over 80-105Mbps
it's kind of unstableness, latency, speed, connection, are huge different test result. I think Rain is busy testing or upgrading the hardware and software, because they are planning big before end of the year, mobile service. But it really affects the current business a lot. Rain is taking chance to do changes.
 
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