- Oct 3, 2011
I remember the good ol' days of WAGE
What has come of Web Africa...
What has come of Web Africa...
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I have no internet at my business for days now, impossible to get hold of anybody at WebAfrica, tried calling, WhatsApp and Twitter, they have completely stuffed up my internet, currently running on Rain while I wait for CoolIdeas to come and install a new line for me, will be paying double for Fibre until I can cancel WebAfrica, it was easier to just get a new fibre line then trying to cancel and move to a new ISP, very sad what is going on at WebAfrica and lockdown simply is not an excuse anymore for this piss poor service. @WebAfrica Helper @PBCool
That means a new premises needs to be created before an order can even be placed since the address already has an active service with Webafrica.
If thats what has to be done so be it, BTW VUMA cannot find any active line for my address right now, thats what I was told on the phone, they say the address I have given has no active service. Doesn't make any sense considering I have fibre a good few years already, my neighbourhood was 2nd or 3rd to get Fibre in JHB.
Could be that your current line is not on the correct address. If that is the case then you can place a new install order for your address and they will install. You will pay the Vumatel install fee again.
Have you asked Webafrica to terminate your current service so you can move to another ISP? That is possible. They won't refund you but it is possible.
Something clearly happened at WebAfrica with my account, but like I said I cannot get hold of them so I have to wait, ideally I have decided I would keep my account with WebAfrica as a backup and have a new line with another ISP (preferably CoolIdeas) as well as primary, so two fibre lines coming into one property.
Completely defying belief, I got a gentleman by the name of Rory on the WhatsApp technical support channel yesterday who was great!
He got ping and traceroute results for my intermittent speed issue and escalated them to the correct people, and then resolved the billing refund issue I have been struggling with for 2 months! Time will tell if anything comes of the connectivity issue, but the refund was a big win after so long.
@ginggs still no sign of the elusive WebAfrica Helper sadly...
Been 6 days of no internet now.... whatsapp support is non existant, can't get voice access, log tickets to get told that I'll get feedback in 24 to 48 hours..... 6 days later, nothing! Infuriating - can't work from home, kids can't do school work - and I'm paying for a service that doesn't exist. Sean Nourse you have a big problem!
I logged a Query via the portal on the 23 May 2020 and they replied back on the 13th June 2020 !!
Then I Queried their new price increase on the 14th July 2020 and they replied back on the 10 August 2020. So I no longer logged suppor tickets with them. I am moving ISP's. Just need to find the correct one. Any recommendations ? I am looking for mostly gaming purposes.