WebAfrica - what is considered fair usage on uncapped home fibre

[chrisd1972]

I have a WebAfrica uncapped home fibre line and everything has been working fine since installation a few months ago.

Suddenly the last two days the line is extremely slow and often can't even do basic browsing.

I have been averaging around 400GB data a month for the last few months and stayed well in the 5 Star rating.
so that is about 13GB a day and that is not excluding the 12am to 6am "free" usage.

Now suddenly I am on a 1 Star rating. I checked my usage and average for last 10 days has been around 15GB. There was one day about 6 days ago that spiked to 35GB - kids did a playstation update.

Is this type of usage within acceptable ranges?

What do WebAfrica consider acceptable use on a uncapped fibre account? Asked them on chat but they won't commit to a number.

I have read other threads here about webafrica / openserve issues in the last few days. I am in the Pretoria East area, so not sure if these issues and my speed are related?

 

[ProfA]

Fair usage according to ANY ISP, is any usage they (ISP) think is too much. So unfortunately there is no definite answer to this.

 

[rubber_otter]

FUP is a thumb suck. If they feel the need to throttle you, they will.

 

[Ppretor]

I'm also PTA East, Afrihost 'uncapped 1st tier', same issues as you, they want to force us to upgrade the package (R200 more), but according to me it is a filthy tactic by them.

 

[Pyro]

What Speed are you guys on? Considering staying with WA, but not if their throttling is too restrictive.