WEIRD internet problems.

Phatcat101

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hi all,

i wonder if someone could please give me some advice on this issue. i know its a long post but please bare with me. here's my issue. i have a 4mb adsl line and it is syncing at 4mb. i cannot get more than 0.45 download speed from speedtest.org. all my downloads are no more than 45kb/sec from local or international regardless of download protocol (even http). this has been since friday morning (the seacom maintanence only started yesterday).

i have tried an mweb uncapped account, as afrihost month-month capped account, a saix unshaped account and a webafrica prepaid international account. i tried 2 different brand routers (1 was brand new). i tried ethernet and wireless. i tried 3 computers, my windows 7 box, my ubuntu laptop and a freshly built/installed windows 7 box.

ALL OF THE ABOVE give me download speeds of around 0.30 to 0.45. they also all give me an upload rate of 0.45 to 0.50. so i have almost full upload speed on all accounts but only a fraction of the download speed. i reported the problem to telkom and they said that they couldnt see anything wrong on their side but that they would report the fault. they reset the line or whatever they can do from their side numerous times. i now await a technician to come to my house and bs me into paying the R188 call out charge cause he's gona blame the isps.

here's the weirdness. if i connect all 4 different accounts on 4 different computers, all to usenet via the varied news servers (mweb, IS and webafrica and saix), i get a combined download rate of around 120kb/sec on uncached stuff to around 240kb/sec on cached stuff.

so now, are ALL FOUR of these accounts throttled to 512k? should i try a telkom account (i dont have one)? is this a telkom problem (how can it be if i can get higher speeds when combining the rates of 4 accounts on the same line)? do i fight with telkom or ALL FOUR isps at the same time having each one blaming telkom? anyone have any suggestions? what the hell is going on? please help :)

Downstream Upstream
SNR Margin : 28.7 21.0 db
Line Attenuation : 10.0 8.0 db
Data Rate : 4096 507 kbps

i have tried speedtest.net as well as the axxess and gamco speedtests on hellkom.co.za. they ALL give me the very same result. any any any advice would be much appreciated. many thanks.
 
161 views and no one has any advice or comments? come on people please, i'm at a complete loss here.
 
from speedtest.net and the axxess and gamco speedtests on hellkom.co.za
 
Although international internet is up and running again - it is still very slow. I am only getting average of 59KB/s on Astraweb doing newsfiles.
The ETTR is only 30/04/2010. Hang in there.... ;)
 
I've seen on the forum before there's a telkom guest account you could use to test your line?
 
this all started for me 2 days before this planned maintanence. more or less on thursday. its weird cause i've even tried a saix unshaped account. but yea i'll wait till all this nonsense is over before i moan more. when everyone else is getting 400k+ from international i shall revisit this subject. thanks for the comments :)
 
i tried ftp.games.saix.net, it starts off at 400k for like 1 seconds and then drops down to around 50-60. no matter which account i use. its almost as if my whole line's download speed is throttled. its the same wit a diff router and any other pc (iv tried 4 other pcs now, win7, ubuntu etc). if i download on all 4 pcs i get around the same rate on each pc. so a total of 200k but i cant get 200k on a single pc. this is SO weird!! even tried a saix unshaped account. saaaaame story.
 
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i tried ftp.games.saix.net, it starts off at 400k for like 1 seconds and then drops down to around 50-60. no matter which account i use. its almost as if my whole line's download speed is throttled. its the same wit a diff router and any other pc (iv tried 4 other pcs now, win7, ubuntu etc). if i download on all 4 pcs i get around the same rate on each pc. so a total of 200k but i cant get 200k on a single pc. this is SO weird!! even tried a saix unshaped account. saaaaame story.

I have similar issues which i think are linked to a hardware fault at my local exchange. Two Sundays in a row i have experienced shocking internet (local and Int.... definately not the Seacom issue) and my SNR has been fine. Pings to local sites deteriorated to 700ms at one point... log the fault with telkom and see what they say. Just make sure you make it clear to them that its not your link to the exchange, otherwise they will try downgrade your line!
 
thanks dude. i did log a fault with them but awaiting reply. will prob phone em again when all this nonsense clears up otherwise they'll bs me into believing its a nation wide problem. so i'll wait for the nation to stop having provblems and then ill moan about mine :)
 
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