WHAT???? 1 Call = R1800.00???????

[JK8]

The SIM is not in my Nokia, it is in my BLOODY W810i. Please stay out of this JK8. If you have any helpful info it would be appreciated, otherwise don't even bother.

Hehehe ok you sound stressed, ill just read...

 

[Piesang]

Hehehe ok you sound stressed, ill just read...

I am stressed. The new bill is getting higher and I'm not using the phone.

 

[diabolus]

So can someone define "underbilled"? As was mentioned, surely it becomes borderline illegal if mtn "forgot" or "neglected" to charge the correct amount and then after 12 months try to reclaim? Surely mtn has to inform the customer of this anyway?

Of course, if someone was abusing or using a loophole and getting service for free, different story, again...mtn has to inform the customer. You cant just slap a massive bill on to someone...

 

[GTi]

I'll just wait and see what happens. One thing I can assure you, If it is their fault I won't pay. I pay my cellphone bills every month. Every cent of it. If they didn't bill me for all the calls then I'm sorry.

I can't go to my tennant and tell them they have to pay me R12000 more this month because I didn't charge them for electricity the past 24 months.

What will happen, I will loose them and they will probably take me to court and I can't do anything about it because it was my mistake.

Same here.

Good luck Piesang because you can buy another N95 with that R1800 and 3 months subscription.

 

[Piesang]

So can someone define "underbilled"? As was mentioned, surely it becomes borderline illegal if mtn "forgot" or "neglected" to charge the correct amount and then after 12 months try to reclaim? Surely mtn has to inform the customer of this anyway?

Of course, if someone was abusing or using a loophole and getting service for free, different story, again...mtn has to inform the customer. You cant just slap a massive bill on to someone...

I'm glad someone understands. Its even worse if you know for sure that you hardly ever use the phone.

 

[Piesang]

Good luck Piesang because you can buy another N95 with that R1800 and 3 months subscription.

Thanks m8

 

[Dr_Data]

I'll just wait and see what happens. One thing I can assure you, If it is their fault I won't pay. I pay my cellphone bills every month. Every cent of it. If they didn't bill me for all the calls then I'm sorry.

I can't go to my tennant and tell them they have to pay me R12000 more this month because I didn't charge them for electricity the past 24 months.

What will happen, I will loose them and they will probably take me to court and I can't do anything about it because it was my mistake.

Same here.

Hi
PM me your data number. I will investigate and see if there is anything "sinister"" occurring
Regards
DD

 

[Piesang]

Hi
PM me your data number. I will investigate and see if there is anything "sinister"" occurring
Regards
DD

You got PM

 

[Dr_Data]

You got PM

Hi
Can you tell me the date and time that this charge appears for?
Regards
DD

 

[Piesang]

Hi
Can you tell me the date and time that this charge appears for?
Regards
DD

There is only one call on my Itimised billing for I think about R1,80.

But at the "total calls" it shows something like 700+ calls and the total of R1800,00 +

I'm not sure. Don't have the billing with me. That's what I saw today at MTNSP Century City. I don't have itimised billing on this contract.

 

[Dr_Data]

There is only one call on my Itimised billing for I think about R1,80.

But at the "total calls" it shows something like 700+ calls and the total of R1800,00 +

I'm not sure. Don't have the billing with me. That's what I saw today at MTNSP Century City. I don't have itimised billing on this contract.

Hi
When was this bill dated for ?
Regards
DD

 

[Piesang]

Hi
When was this bill dated for ?
Regards
DD

It's from 27 March to 26 April 2007.

 

[Dr_Data]

It's from 27 March to 26 April 2007.

Hi

I am looking into it. Cant a promise a response today or tomorrow. Will need someone in that department to investigate for me. But I will post as soon as
I have one.

Regards
DD

 

[Piesang]

Hi

I am looking into it. Cant a promise a response today or tomorrow. Will need someone in that department to investigate for me. But I will post as soon as
I have one.

Regards
DD

Thanks m8. I will really appreciate it. I know it's a mistake somewhere. The problem is just to find it.

If I get overcharged for 1 or 2 calls maybe R2 or R5 on that contract I will not know it but R1800, that's another story.

 

[GTi]

Piesang did you read this : http://mybroadband.co.za/blogs/2007/04/28/nokia-displays-extinct-technology/

 

[Piesang]

Any news on this for me yet?

 

[Dr_Data]

Any news on this for me yet?

Hi
Most of my contacts that I normally turn to were not at the office today. Extended long weekend I am assuming. As soon as I have some feedback I will communicate to you. We will get to the bottom of this

Regards
DD

 

[Pitbull]

I just got a Hellopeter complaint dropped on my desk for the exact same amount

Still being looked into.... as I have noted before, Will feedback to you once this is resolved.

 

[Piesang]

I just got a Hellopeter complaint dropped on my desk for the exact same amount

Still being looked into.... as I have noted before, Will feedback to you once this is resolved.

Maybe it's mine. Everyday is a bit closer to the end of the month and I don't want that amount to be debited from my account. It will take me ages to get it back from MTN.

 

[Pitbull]

Maybe it's mine. Everyday is a bit closer to the end of the month and I don't want that amount to be debited from my account. It will take me ages to get it back from MTN.

I hear u.

Just that this needs to be investigated end to end. This is currently with CC back office as I have explained before and this is being investigated on a network level. Will feedback once I have an answer. I have forwarded it to CC just in case they might want to call you.