What Cell C has to say about switching networks and number porting

[Bradley Prior]

What Cell C has to say about switching networks and number porting

By Zahir Williams, Chief Legal Officer at Cell C

Cell C has always held the belief that our consumers’ greatest power is choice, whether that be the ability to choose a brand of soap, a bank, or even which mobile service provider to use.

Making a decision to walk away from a brand if it doesn’t satisfy your needs, and move to another is a vital way that consumers can exercise that power.

 

[Sayf777]

Good thing it's not all talk.
They supply dual sim versions of various brands.

 

[jeevadotnet]

Stopped reading after the "believe the customer has a choice" bs but against customers being persuade back... So they customer doesn't have a choice....

 

[supersunbird]

Ask Zahir Williams about number porting fraud and how they view to curb it while the process must stay so easy?

 

[Ipwn 4]

Got love it when companies use the front page as a blog. If I wanted to know Cell C's opinion on something I would have gone to their blog

 

[Chris.Geerdts]

I cannot believe the irony of this - coming from Cell C after a recent experience which let me astounded:

I signed up on a Vodacom special deal, but Cell C rejected the port, although I'm fully paid up. I then called them to cancel ('migrate to prepaid') and they said I have to give 30 days notice! I said I would happily pay the 30 days subs but needed the number now. They absolutely refused, including the supervisor and their hello peter respondent.

So I ran around with a new SIM on Vodacom that nobody could call.

It was satisfying to then cancel my other two Cell C lines and tell their retentions it was in protest. They are losing R350 per month over an attitude which contradicts their article entirely, and they gained nothing.

 

[dominic]

that's nice Mr Williams but its hard to give a damn about your issues when Cell C's stupid approach to the litigation is directly shafting consumers and competition who want to port non-geographic numbers.

 

[davepl]

What Cell C has to say about switching networks and number porting

By Zahir Williams, Chief Legal Officer at Cell C

Cell C has always held the belief that our consumers’ greatest power is choice, whether that be the ability to choose a brand of soap, a bank, or even which mobile service provider to use.

Making a decision to walk away from a brand if it doesn’t satisfy your needs, and move to another is a vital way that consumers can exercise that power.

All it needs now is for someone to sue because their number has been ported illegally, this article shows that Cell C would rather have a few extra illegal ports than prevent them.