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What is needed to cancel
- Thread starter chop
- Start date
Inevitable
Well-Known Member
- Joined
- May 1, 2004
- Messages
- 427
phone them and say: YOU suck!!!Cancel me now!!!
Glory Glory Man United!
Glory Glory Man United!
embittered
New Member
- Joined
- Aug 1, 2004
- Messages
- 9
I have taken obtained a legal opinion and my attorneys inform that clause 3.8 in unenforceable by Sentech in circumstances where they have misled the customer into entering into a contract for services which they are not able to provide.
You will note from the front page of your contract that the exact service you contracted for is defined in terms of the speed of the connection ie 128kbs etc.
Neither speed nor the quality of service is defined in the body of the contract. In interpreting the contract a court will have regard to the generally acceptable technical meanings. Technical evidence as the speed offered by similar services (ie ISDN) will be directly in point in determining whether Sentech misled people into entering contracts for a lesser service.
In a court case to enforce the contract Sentech will be obliged to disclose all their technical information as it concerns the amount of bandwidth actaully supplied to the customer and their capability to deliver it.
There has been ample demonstrable evidence gathered by this forums members which also demonstrated their inability to deliver the service contracted for.
Should Sentech fail to deliver a full service by 1 September I will be cancelling my contract.
The following is the letter you should fax to Sentech. After you have sent the letter, phone up the helpdesk to confirm that they have recived it.
________
Dear Sirs,
You have materially breached the contract by failing to provide the 128kbs[/256/512kbs] service which you advertised and for which I contracted .
You are afforded 7 days to rectify your breach and to provide the service as contracted for, failing which the contract will be immediately, and without further notice, be terminated.
In the event that you fail to remedy the breach, immediate return of the modem is tendered.
You will note from the front page of your contract that the exact service you contracted for is defined in terms of the speed of the connection ie 128kbs etc.
Neither speed nor the quality of service is defined in the body of the contract. In interpreting the contract a court will have regard to the generally acceptable technical meanings. Technical evidence as the speed offered by similar services (ie ISDN) will be directly in point in determining whether Sentech misled people into entering contracts for a lesser service.
In a court case to enforce the contract Sentech will be obliged to disclose all their technical information as it concerns the amount of bandwidth actaully supplied to the customer and their capability to deliver it.
There has been ample demonstrable evidence gathered by this forums members which also demonstrated their inability to deliver the service contracted for.
Should Sentech fail to deliver a full service by 1 September I will be cancelling my contract.
The following is the letter you should fax to Sentech. After you have sent the letter, phone up the helpdesk to confirm that they have recived it.
________
Dear Sirs,
You have materially breached the contract by failing to provide the 128kbs[/256/512kbs] service which you advertised and for which I contracted .
You are afforded 7 days to rectify your breach and to provide the service as contracted for, failing which the contract will be immediately, and without further notice, be terminated.
In the event that you fail to remedy the breach, immediate return of the modem is tendered.
Very nice.
Shouldn't there be some demand for a refund for the period when the service was less than acceptable? Also since the cost of the modem is amortised over the contract period, they should refund R145 per month that you have been subscribing on return of the modem.
MW128, Tower <b>60</b>(Northpark Plaza), Signal:16%,S-N-L: 7, BER: 45%
Shouldn't there be some demand for a refund for the period when the service was less than acceptable? Also since the cost of the modem is amortised over the contract period, they should refund R145 per month that you have been subscribing on return of the modem.
MW128, Tower <b>60</b>(Northpark Plaza), Signal:16%,S-N-L: 7, BER: 45%
guest2013-1
guest
- Joined
- Aug 22, 2003
- Messages
- 19,800
I like my paperweight, they can pry it from my dead cold hands....
Hell, my gran on a scooter with a memory stick is faster than Sentech's MyWireless!
Hell, my gran on a scooter with a memory stick is faster than Sentech's MyWireless!
Well, they are as efficient with this as anywhere else.
I told the Helpdesk on Saturday that I was cancelling. They told me to send a fax to finance at a certain number which I promptly did. Being the weekend I figured that there was nothing to do but wait till today. So I phoned them up and asked what was happening. After a bunch of confusion and asking for ticket numbers, they finally told me that No, I mustn't send the fax to Finance, but rather to someone else at a totally different number. Just typical.
Anyhow, the guy this morning was very cagey about it. Spoke of investigating my reasons etc. Very friendly, but very cagey. Anyhow, the only way they will get more money out of me is by sueing me. Screw any application to cancel.
Funny thing is, I owe them about 4 months for which they have not billed me. I tried to fix it and all but they couldn't organise it. I opened a ticket with them saying please bill me. They responded by saying that there was no problem and everything was fine. I mean, you just have to shake your head in wonder at these people. Not only will they screw you by insisting tha everything is fine, but they will screw themselves as well.
Honestly, these guys couldn't organise a piss-up in a brewery.
I told the Helpdesk on Saturday that I was cancelling. They told me to send a fax to finance at a certain number which I promptly did. Being the weekend I figured that there was nothing to do but wait till today. So I phoned them up and asked what was happening. After a bunch of confusion and asking for ticket numbers, they finally told me that No, I mustn't send the fax to Finance, but rather to someone else at a totally different number. Just typical.
Anyhow, the guy this morning was very cagey about it. Spoke of investigating my reasons etc. Very friendly, but very cagey. Anyhow, the only way they will get more money out of me is by sueing me. Screw any application to cancel.
Funny thing is, I owe them about 4 months for which they have not billed me. I tried to fix it and all but they couldn't organise it. I opened a ticket with them saying please bill me. They responded by saying that there was no problem and everything was fine. I mean, you just have to shake your head in wonder at these people. Not only will they screw you by insisting tha everything is fine, but they will screw themselves as well.
Honestly, these guys couldn't organise a piss-up in a brewery.
Yeah, if you think about it they probably don't want us as subscribers. There really are probably only 2% - 5% of us who are unhappy and very, publically vocal about this. Easiest is to just get rid of us. Most of the SA public are so used to just accepting crap service that they won't do anything about it.
It's really sad. I really, really wanted this to work out. I was willing to put up with so much. But in the end I think sentech are just basically unable or unwilling to provide the advertised service.
It's really sad. I really, really wanted this to work out. I was willing to put up with so much. But in the end I think sentech are just basically unable or unwilling to provide the advertised service.
guest2013-1
guest
- Joined
- Aug 22, 2003
- Messages
- 19,800
Well, i'm holding still tomorrow to see what happens, if nothing does, I'm cancelling the DEBIT order they have at the bank. I refuse to pay for a service I'm not getting. Period. But because this is/was my primary internet connection ever since I landed in good ol' JHB, I'll hang around till iburst before I cancel with Sentech. Maybe iburst has a sense of how to treat their customers...
Hell, my gran on a scooter with a memory stick is faster than Sentech's MyWireless!
Hell, my gran on a scooter with a memory stick is faster than Sentech's MyWireless!
The saga continues ......
OK so I faxed my cancellation to them on Saturday, but was told today that I need to fax it somewhere else. I get home and immediatly try to fax it to the new number I was given. No luck, there doesn't appear to be a fax machine on that number, and it just rings. So I call the helpdesk. Well that number is right and should work, but try this one instead. Ok so I do. Again, it just rings forever. So I call the Helpies again and ask for an e-mail address.....
In the meantime my username is being rejected. Oh joy, this must mean that they are cancelling my account. (Bear in kind that I have had no response from them). So I ask the helpdesk. Well they can tell me that my account is inactive, but not why. So I'm hoping it's because they are cancelling my account. Or maybe they have finally worked out that they haven't billed me in four months. I mean it's hard to detect, especially when I phoned them and confused them by saying "you haven't billed me in three months" and was assured that everythign was fine.
Ahh well. Actually this is becoming quite fun now. I kindof keep wondering what they will do next, safe in my knowledge that I will not pay them any more for this nonesense.
OK so I faxed my cancellation to them on Saturday, but was told today that I need to fax it somewhere else. I get home and immediatly try to fax it to the new number I was given. No luck, there doesn't appear to be a fax machine on that number, and it just rings. So I call the helpdesk. Well that number is right and should work, but try this one instead. Ok so I do. Again, it just rings forever. So I call the Helpies again and ask for an e-mail address.....
In the meantime my username is being rejected. Oh joy, this must mean that they are cancelling my account. (Bear in kind that I have had no response from them). So I ask the helpdesk. Well they can tell me that my account is inactive, but not why. So I'm hoping it's because they are cancelling my account. Or maybe they have finally worked out that they haven't billed me in four months. I mean it's hard to detect, especially when I phoned them and confused them by saying "you haven't billed me in three months" and was assured that everythign was fine.
Ahh well. Actually this is becoming quite fun now. I kindof keep wondering what they will do next, safe in my knowledge that I will not pay them any more for this nonesense.