What is your experience with Openserve?

[sammya]

We had uncapped Telkom LTE (tower fixed) for about 2 years.
The initial LTE service was amazing - fast > 30Mbps and low latency.
After about 8 months the max speed dropped to about 2-5Mbps and latency deteriorated.
It appears the Telkom LTE backbone is not coping with the increase in subscribers.

We now have Fibre: Openserve, Priority 10Mbps uncapped since May 2018.
Speedtest generally reports the speed as advertised and the ping varies between 5 & 100ms.
Is the backbone of this 'new' Telkom product also going to suffer the same as LTE with increased subscriber numbers?

What is the experience from others on Openserve ? (independent of ISP)

 

[rpm]

The installation process took some time, but since our Openserve fibre was installed we did not have any problems with it. Works as promised.

 

[f2wohf]

Well, I never made it past the installation with them.

For like 9 months, they were showing as connected on their website and on every single ISP's website (who probably relied on their maps) while never being connected (despite a manhole of theirs 2m outside the complex and every other complex around being connected and active).

Queried monthly for 9 months for their schedule, intent to connect, never managed to get any answer unfortunately.

 

[Saajid]

We had uncapped Telkom LTE (tower fixed) for about 2 years.
The initial LTE service was amazing - fast > 30Mbps and low latency.
After about 8 months the max speed dropped to about 2-5Mbps and latency deteriorated.
It appears the Telkom LTE backbone is not coping with the increase in subscribers.

We now have Fibre: Openserve, Priority 10Mbps uncapped since May 2018.
Speedtest generally reports the speed as advertised and the ping varies between 5 & 100ms.
Is the backbone of this 'new' Telkom product also going to suffer the same as LTE with increased subscriber numbers?

What is the experience from others on Openserve ? (independent of ISP)

How do you know that the slow speeds are due to an over-capacity backbone link? It could be the radio network (the airwaves and base station itself) that is congested.

 

[Lord Farquart]

Absolutely no problem with Openserve as a backbone and Axxess as ISP. The only thing I can complain about is streaming off international servers, but that is not an Openserve problem.

 

[Muttley]

Openserve should be fine - don't go with Telkom Internet - they're pathetic.

As mentioned earlier in another post, they prioritise speedtests so if there's an issue, the techie will come do a speedtest and all will look ok but it's not.

If you run a traceroute, you'll see how bad it really is.

I got a temp Cool Idea's account for a client to check if their high latency issue was Openserve or Telkom Internet. Turned out to be Telkom Internet.

 

[LazyLion]

It's pretty reliable, but there still seems to be some sort of congestion in the evenings.

We're using an Axxess 40mbps account.

 

[sammya]

How do you know that the slow speeds are due to an over-capacity backbone link? It could be the radio network (the airwaves and base station itself) that is congested.

.... because in general Telkom LTE is bad now compared to when it was started.

I also have a mobile Telkom LTE account and colleagues with similar Telkom LTE services.

All have noted that it is a lot worse than previously.

 

[sammya]

Openserve should be fine - don't go with Telkom Internet - they're pathetic.

As mentioned earlier in another post, they prioritise speedtests so if there's an issue, the techie will come do a speedtest and all will look ok but it's not.

If you run a traceroute, you'll see how bad it really is.

I got a temp Cool Idea's account for a client to check if their high latency issue was Openserve or Telkom Internet. Turned out to be Telkom Internet.

'Telkom Internet'? - do you mean Telkom as ISP ?
(my ISP is Afrihost)

Other than having a means to contact support does the ISP really make any difference to the back-end fibre infrastructure?

 

[Geoff.D]

'Telkom Internet'? - do you mean Telkom as ISP ?
(my ISP is Afrihost)

Other than having a means to contact support does the ISP really make any difference to the back-end fibre infrastructure?

The ISP orders capacity from Openserve. If the ISP does not have sufficient capacity, its customers will feel it, and the errors may show up as being in the backbone. This will then be a false indication.

 

[StoneCold]

Not to hijack the thread, but I'm a little bit undecided as to which ISP I should place my order with for Openserve fibre. I have a 400GB Vox fatpipe account that I can use. At this stage I'm leaning towards placing an order with Vox as I have an account with them but will need to pay R1438 setup cost whereas Axxess and Webafrica offer free installation. Have also had positive feedback from a fellow mybb forumite about Axxess so maybe I should opt for them if I want save myself the installation cost.

 

[sammya]

Not to hijack the thread, but I'm a little bit undecided as to which ISP I should place my order with for Openserve fibre. I have a 400GB Vox fatpipe account that I can use.

Do you want to replace your '400GB Vox fatpipe' wireless account with a fibre service?

 

[StoneCold]

Do you want to replace your '400GB Vox fatpipe' wireless account with a fibre service?

Nope, going to use it along with my fibre connection. Why you referring to it as "wireless"? :wtf:

 

[sammya]

Nope, going to use it along with my fibre connection. Why you referring to it as "wireless"? :wtf:

Vox also has a wireless fat pipe.

 

[StoneCold]

Vox also has a wireless fat pipe.

Oh, I wasn't aware of that. Interesting.

 

[pinball wizard]

It's pretty reliable, but there still seems to be some sort of congestion in the evenings.

We're using an Axxess 40mbps account.

Yeah.

I noticed that. Even moved ISP's and still slows down for some services (DSTV Catch Up most noticeably) in the evenings.

 

[Green justin]

Hi I have Telkom open serve fibre 10mb uncapped.
I had problems in the beginning as we were a new install in the area the DNS servers would be unavailable sometimes and then you cannot connect to google. This has been fixed now.

Streaming Netflix and YouTube in HD is smooth. DSTV catch up in HD stream buffers a lot.This could be DSTV issue.

The Telkom Mobile App helps your account details and usage.

 

[pinball wizard]

DSTV catch up in HD stream buffers a lot.This could be DSTV issue.
.

Is anyone else having this DSTV Catch up issue?

 

[Geoff.D]

Is anyone else having this DSTV Catch up issue?

Many people are. Seems decoder independent as both Explora models are affected. Affects BO, CU+ and showmax as well. Does not seem to be network related. But those on MWEB seem to get better service overall Definitely time dependent. Everything points to internal MC network issue and/or server overload.

 

[Yuu]

Not to hijack the thread, but I'm a little bit undecided as to which ISP I should place my order with for Openserve fibre. I have a 400GB Vox fatpipe account that I can use. At this stage I'm leaning towards placing an order with Vox as I have an account with them but will need to pay R1438 setup cost whereas Axxess and Webafrica offer free installation. Have also had positive feedback from a fellow mybb forumite about Axxess so maybe I should opt for them if I want save myself the installation cost.

Here's an Idea, use CISP / . Apart from always best Netflix performance provider on mybb articles, they come highly recommended. .