What must Telkom do better to be #1 ??

[adamr]

Ok guys ... what do you want to see Telkom do apart from the usual, "decrease cost", "increase speed" when it somes to broadband?... if it is something technical, be technical if u must ....

 

[Freaksta]

lol... For me its Jst the price and the cap

 

[stix]

well decrease cost and increase speed

And i be happy !

 

[Paul_S]

They can leave the prices as is but I'd like to see them :
Increase the caps to at least 10GB and stop the stupid session resets.
Give us static IPs.

 

[adamr]

lol... For me its Jst the price and the cap

oh ok ... removing the cap completely like the rest of the world, but will this just alone warrant u to have Telkom as your number one choice when it comes to broadband?

 

[pupa]

Desist and Fcucking die a horrible closure or death! To late now. We are awaiting the opposition with Angst in our veins. Telkom is a loss case regards to me and my family when the alternatives arrives next Year. Just think what I will do with all my extra cash! Damn! Its going to be great. Technically they can go and short their circuits as it will be useful for nothing. This is out of sheer principle and spite! YES Spite. They Fcucked me over for to long, deprived my family of a lot! Ditto. Fcuck the White collar thieves!

 

[kaspaas]

1. Install next day
2. Repair within an hour
3. Get the fault report right the first time

 

[moklet]

Improve Service,Reduce Price,Take away cap and just be more consumer friendly

 

[Paulr]

No more cap (or at least a much bigger one)

Price reductions for rental and access.

No more cap (or at least a much bigger one)

Faster and more efficient service with regards to installation and fault repairs.

Oh, and did I mention the cap?

 

[adamr]

is a 10Gig Cap good enough for personal use???
what would be a good cap for business use ??? (guess thats unfair as it does depend on how big the business is)

 

[b4kd]

Service delivery! service delivery! service delivery!! service delivery!! and stop lying about adsl installation times!!!

Oh, and cheaper prices, no caps and no shaping!!!

in other words, stop being Telkom!!!!

 

[adamr]

Service delivery! service delivery! service delivery!! service delivery!! and stop lying about adsl installation times!!!

Oh, and cheaper prices, no caps and no shaping!!!

in other words, stop being Telkom!!!!

lol so a name change also???

 

[b4kd]

A name change would be a breath of fresh air

 

[Bona Botse]

wrt the cap:
there are different kinds of users, so have diff types of caps:
free 10gb cap(basic users);
maybe R200 for 50gb cap(above average users i.e. those who use the internet for more than browsing and sending emails );
maybe R500 for unlimited cap(so-called "power" users n business i.e. those of us who know what the internet was made for ).
this is maybe over and above the so called "Adsl line rental" fee.
maybe i might be juz a bit happy if they charged the above. but i'll be REALLY happy if they charged the above without charging me for the stupid line rental!

 

[Telkomhater]

1. Stop double charging for both line rental and ADSL line.
2. Stop shaping.
3. increase speeds
4. drop dead.

 

[dabean]

Technically they don't have to do anything to be #1, it's not like we're spoilt for choice.

 

[mancombseepgood]

Ha ha ha

Stop pretending customers are ignorant and stupid.

 

[mancombseepgood]

Ha ha ha

Technically they don't have to do anything to be #1, it's not like we're spoilt for choice.

You said it.

They need to give their profits to the poor.

 

[neio]

They're losing me as a client anyway so what use is it to give them any help in retaining clients?

 

[Gunny]

1. Move away from the cap and put in place a abuse system like they do overseas, like 30gig for instance if you go over it constantly then hard cap.
2. Charge one amount for line rental why must I pay for a voice line and a adsl line if they using the same delivery system
3. Reduce the prices so we are more inline with developed countries
4. Train people at the call centres and monitor them at the moment it feels like you talking to a brick wall.
5. Rehire the technicians they fired.
6. Three day max install time.
7. Jack up the planning centre (how many times do you hear you have to wait for ports ?)
8. Allowcate some free bandwith to learning institutions and libraries (make then internet more accessable to people)