I can answer that question for you
He obviously looks out the window too much and has NO idea how bad it is back at the farm ( work )
Emails to both support AND billing go unanswered
Takes as long for WA to answer the phone as Telkom :wtf:
They promise to ring you back but never do !
In short they rely on the -- "customer-zone" to -- self-help yourself.
Mr Rupert Bryant -- time to close those blinds and - GET BACK TO WORK !