Sign up with GoogleGenerally curious as to what takes so long for a fibre line to get activated? i moved into my new apartment on the 1st of May and there's an existing ONT from the previous tenant and i already have a router so no installation is required, my service provider, Cool Ideas has been requesting for line activation from @Frogfoot Fibre since the 1st of May, its now a week later and i still dont have any internet. At my previous apartment, Openserve did everything within 2 days. I was told it would take 24-48 hours however still nothing. the only response i get is "we apologize for the delay and have escalated your case to Frogfoot for assistance". Seems like Frogfoot is holding the process up but why is it taking so long?
Edit: Frogfoot resolved this issue just a few hours after I made this post. It turns out the delay wasn’t their fault—rather, it was the ISP who submitted an incorrect address and only provided the correct proof of address several days later. This was frustrating, as I had assumed all along that the problem lay with Frogfoot.
A big thank you to the Frogfoot social media team and especially to Dheraj, who acted quickly to get everything sorted. Without their intervention, I’d likely still be without internet. It’s disappointing that Cool Ideas claimed to be following up with Frogfoot, but in reality, it seems no real effort was made on their side to resolve the issue.
In the end, it took me posting on this forum to get direct communication with Frogfoot, which led to a quick resolution. Huge kudos again to the Frogfoot team and Dheraj—really appreciate the help!
Edit: Frogfoot resolved this issue just a few hours after I made this post. It turns out the delay wasn’t their fault—rather, it was the ISP who submitted an incorrect address and only provided the correct proof of address several days later. This was frustrating, as I had assumed all along that the problem lay with Frogfoot.
A big thank you to the Frogfoot social media team and especially to Dheraj, who acted quickly to get everything sorted. Without their intervention, I’d likely still be without internet. It’s disappointing that Cool Ideas claimed to be following up with Frogfoot, but in reality, it seems no real effort was made on their side to resolve the issue.
In the end, it took me posting on this forum to get direct communication with Frogfoot, which led to a quick resolution. Huge kudos again to the Frogfoot team and Dheraj—really appreciate the help!
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