1. Client phones: "Our website is not loading/we're not getting mail." "What's your domain name, sir/mam?" "whatever.com"
So load up the site - sure enough it's not loading. So I look up the domain - it's expired. Or worse, it's not even registered.
2. Client phones: "Our website is not loading/we're not getting mail." "What's your domain name, sir/mam?" "whatever.com"
So load up the site - sure enough it's not loading. Look up the domain - it's exists, isn't expired, points to the client's server, but it's not configured on the server. Date stamps show the configuration hasn't changed in 9 months. And they only notice this now?
3. Phone call. "My site's down AGAIN. You broke it AGAIN. I'm so sick of this! Our site is more down than up! This has been going on for months! I'm gonna sue you!" [abuse continues...] I calm down the customer enough to be able to ask: "Sir, what's your account number?" "I don't know my account number! JUST FIX IT!" "OK, sir, what is the domain name?" "www.blah.com"
So I look up the domain. It's hosted with our competitor. The guy on the phone is not even our client - no idea why he's phoning us. I tell him he got the wrong number but I'll put him through to the right guys. I transfer him to sales
4. Daily occurrence. Client complains mail is not going through. I log into the box, find there are 100,000+ mails in the queue. Mail is not going through because they're blacklisted. Client asks, how do we fix this? I say, stop spamming?
5. Another regular occurrence. We're a Red Hat shop. We supply our servers with RHEL with full support and RHN subscription for the lifetime of the product. Some clients want to run Debian, Ubuntu or some flavour of BSD, for various reasons. In such cases, they forgo all but the most basic support. I have no problems with that - there are legitimate reasons to want to run a different distro.
But what really annoys me are clients who insist they want CentOS. Or worse, Fedora. Look, I have no problem with CentOS. But Why forgo support for a clone of what we're offering? That's just stupid. Fedora, I can understand why people want that instead of RHEL. Because they're stupid. They build their apps with no clue what PHP version they have/need and then freak out when they put it on the RHEL server and it complains about undefined variables or whatever.