Whatsapp unavailable on window supported phones

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LIZELLE LEWIN

New Member
Joined
Jun 11, 2014
Messages
1
A Contract Was Sold To Me Under False Pretences. I Have Clearly Conveyed My Needs To The Sales Person And Have Inspected The Model Of The Phone Which I Have Chosen (This Is A Condition Of The Agreement).
Once I Have Opened The Box And Start Using The Phone I Discovered That Whatsapp Was Not Available On The Phone. I Returned To Vodacom Within Less Than 24 Hours - Requesting That They Cancell The Contract As They Were In Default As They Did Not Disclose To Me The Fact That Whatsapp Was Not Available.
They Called On Me To Return The Handset Whereafter The Contract Will Be Cancelled.
Guese What Happened - They Processed The Contract, Despite The Fact That I Returned The Hand Set, Despite The Fact That I Was Twice Asked By Vodacom If I Want To Consider Taking A New Contract (Which Offer Was Twice Declined By E) They Are Currently In Possesion Of The Handset For 2 Weeks. I Have Forfeited My Airtime On My Previous Contract, I Am Currently Being Billed For Usage Of A Phone I Don't Have. Can Anybody Please Advise To Whom I Can Go For Advise As I Have Now Dealt With 6 Different Employees, Ranging From Managers To Sales People To Admin Staff. I Would Also Like To Get Advise Regarding The Debit Order That I Have Signed. Will It Be Fraud If They Deduct Money From My Account For Services Not Rendered And Goods Not Delivered ?
 
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The_Unbeliever

Honorary Master
Joined
Apr 19, 2005
Messages
103,196
So the OP didn't do her homework first before signing for a new phone?

So sorry to hear that. Nowadays you do your homework, dot the i's and cross the t's before you sign any contract.

Because two years is a long time to wait for another phone should you find out that your current selection cannot do what you want.
 
OGroteKoning

OGroteKoning

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Apr 8, 2011
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10,741
LIZELLE LEWIN said:
A CONTRACT WAS SOLD TO ME UNDER FALSE PRETENCES. I HAVE CLEARLY CONVEYED MY NEEDS TO THE SALES PERSON AND HAVE INSPECTED THE MODEL OF THE PHONE WHICH I HAVE CHOSEN (THIS IS A CONDITION OF THE AGREEMENT).
ONCE I HAVE OPENED THE BOX AND START USING THE PHONE I DISCOVERED THAT WHATSAPP WAS NOT AVAILABLE ON THE PHONE. I RETURNED TO VODACOM WITHIN LESS THAN 24 HOURS - REQUESTING THAT THEY CANCELL THE CONTRACT AS THEY WERE IN DEFAULT AS THEY DID NOT DISCLOSE TO ME THE FACT THAT WHATSAPP WAS NOT AVAILABLE.
THEY CALLED ON ME TO RETURN THE HANDSET WHEREAFTER THE CONTRACT WILL BE CANCELLED.
GUESE WHAT HAPPENED - THEY PROCESSED THE CONTRACT, DESPITE THE FACT THAT I RETURNED THE HAND SET, DESPITE THE FACT THAT I WAS TWICE ASKED BY VODACOM IF I WANT TO CONSIDER TAKING A NEW CONTRACT (WHICH OFFER WAS TWICE DECLINED BY E) THEY ARE CURRENTLY IN POSSESION OF THE HANDSET FOR 2 WEEKS. I HAVE FORFEITED MY AIRTIME ON MY PREVIOUS CONTRACT, I AM CURRENTLY BEING BILLED FOR USAGE OF A PHONE I DON'T HAVE. CAN ANYBODY PLEASE ADVISE TO WHOM I CAN GO FOR ADVISE AS I HAVE NOW DEALT WITH 6 DIFFERENT EMPLOYEES, RANGING FROM MANAGERS TO SALES PEOPLE TO ADMIN STAFF. I WOULD ALSO LIKE TO GET ADVISE REGARDING THE DEBIT ORDER THAT I HAVE SIGNED. WILL IT BE FRAUD IF THEY DEDUCT MONEY FROM MY ACCOUNT FOR SERVICES NOT RENDERED AND GOODS NOT DELIVERED ?
Click to expand...

HERE YOU GO
 
AstroTurf

AstroTurf

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May 13, 2010
Messages
30,534
FIRSTLY YOU SHOULD HAVE RESEARCHED THE PHONE AND AVAILABLE APPS BEFORE PURCHASING IT. i KNOW THIS IS HARD TO TAKE BUT I SERIOUSLY HAD SOME TROUBLE UNDERSTANDING ALL THAT SHOUTING AND AM NOT SURE WHAT YOU EXPECTED? PERHAPS THEY WILL GIVE YOU AN ALTERNATIVE PHONE ON THE PROCESSED CONTRACT???!?!!?
 
S

shez

Well-Known Member
Joined
Jul 5, 2010
Messages
185
OP makes a contract boo boo then comes to the forums to start whining... should have been the other way around. Come to the forum and get advice then go out there to make an informed choice. I would not get a windows phone would gladly take an apple instead.
 
S

shez

Well-Known Member
Joined
Jul 5, 2010
Messages
185
AstroTurf said:
FIRSTLY YOU SHOULD HAVE RESEARCHED THE PHONE AND AVAILABLE APPS BEFORE PURCHASING IT. i KNOW THIS IS HARD TO TAKE BUT I SERIOUSLY HAD SOME TROUBLE UNDERSTANDING ALL THAT SHOUTING AND AM NOT SURE WHAT YOU EXPECTED? PERHAPS THEY WILL GIVE YOU AN ALTERNATIVE PHONE ON THE PROCESSED CONTRACT???!?!!?
Click to expand...

bloody hell!
 
Enzo Matrix

Enzo Matrix

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Joined
Dec 15, 2006
Messages
13,814
AstroTurf said:
FIRSTLY YOU SHOULD HAVE RESEARCHED THE PHONE AND AVAILABLE APPS BEFORE PURCHASING IT. i KNOW THIS IS HARD TO TAKE BUT I SERIOUSLY HAD SOME TROUBLE UNDERSTANDING ALL THAT SHOUTING AND AM NOT SURE WHAT YOU EXPECTED? PERHAPS THEY WILL GIVE YOU AN ALTERNATIVE PHONE ON THE PROCESSED CONTRACT???!?!!?
Click to expand...

This needs a bump :D
 
Nerfherder

Nerfherder

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Joined
Apr 21, 2008
Messages
29,703
Thank you.

We have received your complaint and will attend to it as soon as possible.

Please hold.
 
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