Does your phone register on VoLTE when you're in an area covered by LTE? Ask MTN to provision your SIM for Voice over LTE (and if they are not sure, spell out VoLTE). Once this is done, restart your phone.I have been with MTN for many many years, but their signal in the area has been terrible for the last couple of years (along with all the other networks in my area).
It looks like I'll have to use Wi-Fi calling in order to operate. Unfortunately Wi-Fi calling does not seem to work on my MTN number, and have contacted them multiple times as I am sure it requires some kind of activation from their end - but they are beyond useless in assisting.
Which ISP do you use at home?