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- Joined
- Mar 10, 2006
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- 43
Even though Whatsapp voice calls are not as good as normal calls, it is not a system designed to fool its customers.
Mobile operators will cause your phone to ring when you make a call regardless whether the number you are calling rings. If their network is busy, the phone will ring until it goes to voicemail. Recently I have started calling myself on my other number regularly and was surprised that more than 50% of the times that I call myself, my other phone never rings before it goes to voicemail eventually. I understand how the underlying technology GSM or WCDMA works and the broadcasting, signalling and paging behind it, but it is no excuse given the fact that other technologies do work.
The unwritten social rule is that if I am in a meeting and someone calls me, I put the phone to silent. If I see the same person calls me 3 times or more in a row, it is urgent and I will excuse myself from the meeting and take the call. If it is 5 times or more, family may be in danger or hurt and I will take the call in any meeting. Well now I often call 4 times or 5 times in the row, and get answer the 5th time. I often ask the person on the other side how many times their phone rang, and it is regularly "once only". The problem have been getting worse the past few years and is now irritating and frustrating to the extent that Skype and Whatsapp calls is my first choice. Cell C and Vodacom that uses "ring" to indicate either paging not possible, network busy (paging is done but not heard) or actually truly ring. This is considered poor service regardless of the underlying technology - you have to find a solution, or you will be replaced by other technologies with momentum you cannot stop.
The same goes for busy tone. Busy tone can also mean network busy or paging not possible. Sometimes I would call and get a busy tone after 1 or 2 rings. I assume the person on the other side is in a meeting. Well that is not the case, it may mean the network is busy, so call again and again to the frustration of the person on the other side if he is actually busy.
I must say if you call someone 5 times and he has put the phone down 4 times he is usually not a happy camper when he answers. So to cool the mood down a bit I usually explain the reason and ask him to also try it by calling himself or his wife when at home...
I lived in USA 1996-2001 and Cellular (GSM, not CDMA) was poor there, but pretty good in SA. The past couple of years I notice great Cellular in the US, and it is getting increasingly poor in SA. All, not most, of my clients and business partners agree this is the state. This is the perception regardless of what the network metrics say. Maybe consumer expectations grew, but there are certainly more and more alternatives also growing...
What do you think?
Mobile operators will cause your phone to ring when you make a call regardless whether the number you are calling rings. If their network is busy, the phone will ring until it goes to voicemail. Recently I have started calling myself on my other number regularly and was surprised that more than 50% of the times that I call myself, my other phone never rings before it goes to voicemail eventually. I understand how the underlying technology GSM or WCDMA works and the broadcasting, signalling and paging behind it, but it is no excuse given the fact that other technologies do work.
The unwritten social rule is that if I am in a meeting and someone calls me, I put the phone to silent. If I see the same person calls me 3 times or more in a row, it is urgent and I will excuse myself from the meeting and take the call. If it is 5 times or more, family may be in danger or hurt and I will take the call in any meeting. Well now I often call 4 times or 5 times in the row, and get answer the 5th time. I often ask the person on the other side how many times their phone rang, and it is regularly "once only". The problem have been getting worse the past few years and is now irritating and frustrating to the extent that Skype and Whatsapp calls is my first choice. Cell C and Vodacom that uses "ring" to indicate either paging not possible, network busy (paging is done but not heard) or actually truly ring. This is considered poor service regardless of the underlying technology - you have to find a solution, or you will be replaced by other technologies with momentum you cannot stop.
The same goes for busy tone. Busy tone can also mean network busy or paging not possible. Sometimes I would call and get a busy tone after 1 or 2 rings. I assume the person on the other side is in a meeting. Well that is not the case, it may mean the network is busy, so call again and again to the frustration of the person on the other side if he is actually busy.
I must say if you call someone 5 times and he has put the phone down 4 times he is usually not a happy camper when he answers. So to cool the mood down a bit I usually explain the reason and ask him to also try it by calling himself or his wife when at home...
I lived in USA 1996-2001 and Cellular (GSM, not CDMA) was poor there, but pretty good in SA. The past couple of years I notice great Cellular in the US, and it is getting increasingly poor in SA. All, not most, of my clients and business partners agree this is the state. This is the perception regardless of what the network metrics say. Maybe consumer expectations grew, but there are certainly more and more alternatives also growing...
What do you think?
