Why do existing customers get charged more than new customers?

[ernestank]

I am a Loyal Vox client. Why do existing customers get charged more than new customers? I pay R678.06 for my Vox ADSL. Their website advertises the same deal for R629. This is not the way to keep customers!

 

[PsyWulf]

New sales>loyalty bud

 

[Sumen]

I am a Loyal Vox client. Why do existing customers get charged more than new customers? I pay R678.06 for my Vox ADSL. Their website advertises the same deal for R629. This is not the way to keep customers!

They will end up paying the same as you after a year or so.

That's a marketing trick to gain new customers.

 

[envo]

Just think how much Spur that R50 would have been able to buy you... oh wait... not much. Meh.

 

[jacodv]

@rpm

 

[ernestank]

Just think how much Spur that R50 would have been able to buy you... oh wait... not much. Meh.

Jip not much! Only R600 /yr. I am on a month to month contract! Perhaps time to shop around.......

 

[Creag]

@rpm

Jip not much! Only R600 /yr. I am on a month to month contract! Perhaps time to shop around.......

2 lazy aged steaks every 6 months. But according to the Moose from Nam, you probably wouldn't want to do it anyways

 

[ernestank]

Or maybe upgrade to 10 Mb/s for R699

 

[hellfire]

Bait and switch

 

[bwana]

@rpm

I don't believe rpm is a tapatalk user so that @ mention ain't gonna do squat.

 

[Totempole]

I am a Loyal Vox client. Why do existing customers get charged more than new customers? I pay R678.06 for my Vox ADSL. Their website advertises the same deal for R629. This is not the way to keep customers!

Someone else brought this up earlier as well.
https://mybroadband.co.za/vb/showthread.php/935203-Vox-is-crooked?p=21040295&highlight=#post21040295

Totally agree that they're basically working to slowly drive away old customers. Is the extra money they're getting now really worth the customers they're potentially going to lose in the long term?

The scariest part is, not even contract customers are safe from their price hikes. So technically speaking, if you're locked into a Vox contract, they could double your monthly fee, and you'd still be obligated to pay for the contract duration.

Here's an excellent example from Hellopeter:
https://www.hellopeter.com/vox-telecom/reviews/have-24-month-contract-but-they-want-to-increase-fees-2432917

Vox's response:

Good day Jacobus

Kindly note that our Consumer Accounts Department has been in contact with you.

The contract that you have signed in November 2016 for the services provided by us, is a 24 month contract. However this is not a fixed rate contract as explained on the email sent to you.

You have also been informed of your new monthly installment.

Kind Regards,

Vox Telecom

 

[jacodv]

I don't believe rpm is a tapatalk user so that @ mention ain't gonna do squat.

have also messaged him thank you

 

[jacodv]

Someone else brought this up earlier as well.
https://mybroadband.co.za/vb/showthread.php/935203-Vox-is-crooked?p=21040295&highlight=#post21040295

Totally agree that they're basically working to slowly drive away old customers. Is the extra money they're getting now really worth the customers they're potentially going to lose in the long term?

The scariest part is, not even contract customers are safe from their price hikes. So technically speaking, if you're locked into a Vox contract, they could double your monthly fee, and you'd still be obligated to pay for the contract duration.

Here's an excellent example from Hellopeter:
https://www.hellopeter.com/vox-telecom/reviews/have-24-month-contract-but-they-want-to-increase-fees-2432917

Vox's response:

disgusting, but even more so that new clients pay a lower rate

 

[ernestank]

Official business reply

Good day Ernest,

Please note that our Accounts Department sent you an email regarding your complaint.

The services you have signed up for in 2017 will not migrate itself without a customers' consent.

Vox Telecom openly advertises different promotions on our website.

Whenever you see a promotion that you are interested in, you can either contact sales@voxtelecom.co.za or call 087 805 0003 to request migration of your services to the current promotion.

Should you wish to migrate your services, your Username and Password will change.

Should you require anything further, please do not hesitate to contact us.

Kind Regards,

Vox Telecom

 

[jacodv]

just cancel, screw them!