Why is the MTN website so rubbish?

[Bismuth]

These last few posts make me think about the time I had a job interview at MTN a few years ago (not in their web development section, though! ), and they asked me if I would consider improving on existing processes and procedures, so I said yes I would evaluate that. Didn't get the job, maybe they didn't like the idea of someone possible increasing efficiency, or moving everyone out of their comfort zones?

B

 

[Anthro]

#1 Get SMS about new website.
#2 Register on website
#3 Get confirmation of registration - Confirm Link
#4 Try to log on with aforemetioned registered details
#5 "We see you are an existing client, click here to get OTP"
#6 get OTP with login detail
#7 Log on with provided detail
"Sorry, we cannot find you on our system, click here to register"

 

[Diesal]

The only page you need on MTN's website:

http://www.mtnsp.co.za/shop/RetailSpecials/Pages/RetailSpecialsOverview.aspx

Can't find it anymore with the new design. It was quite literally the most useful thing on MTN's website.

 

[bbrrraaapp]

I FULLY agree with you! I HATE having to find stuff on their crappy website.

Out of experience I think it's because companies/people are too stingy to pay for proper development! Even the IT salaries are on a downfall http://mybroadband.co.za/news/busin...t-salaries-in-sa-expectations-vs-reality.html

 

[GreGorGy]

#1 Get SMS about new website.
#2 Register on website
#3 Get confirmation of registration - Confirm Link
#4 Try to log on with aforemetioned registered details
#5 "We see you are an existing client, click here to get OTP"
#6 get OTP with login detail
#7 Log on with provided detail
"Sorry, we cannot find you on our system, click here to register"

Had the same - posted a thread about it. Went unnoticed. A day later, my login was working. Probably has manual updates to it. i wonder who the agency is. When I was still there, it was Aqua. I suspect it still is.

 

[Piesang]

1. The website only works when it wants to.

2. MTN Active only shows one of my 5 contracts under my account.

3. Most of the links on the website doesn't work.

4. Really difficult to find things.

5. Yello Trader not online anymore????

 

[knockout89]

I have had it as well!!
https://www.mtninternet.co.za/HelpCentre/Pages/SoftwareDownloads.aspx
(this link was sms'd by MTN to me this morning)
The "MTN user interface" download link: File does not exist!!
Crap!!

At MTN they like wasting your time!

 

[bekdik]

Have a great day
MTN
Regards
The MTN.co.za Team
083 MTN 8000 or 083 123 7679

Neither number answers.

Did you know about our online self-help service - MTN Active?
With MTN Active, you can manage your complete cell phone account online, quickly and easily. You can update your personal information, change your bank details and view your itemised billing at the click of a mouse.
MTN Active also makes it easier and faster than ever before to request information, load or request services from MTN SP and to submit, track and manage service related queries.
For more information, or assistance with MTN Active, please call 1761 from your MTN cell phone.

Dial 1761, response 'The number you have dialed is incorrect'.

I should have realised that, I guess the number to dial is Cellc.

 

[BuckRogers]

Time to take my MTN contract -> MTN prepaid -> Vodacom prepaid

 

[Piesang]

Where can we find the Yello' Trader online?

 

[Diesal]

Where can we find the Yello' Trader online?

https://shop.mtn.co.za/crs/siteInfo...crumb=MTN Retailers&siteInformation=retailers

but the link, on the webpage to download it, is broken

 

[Chevron]

https://shop.mtn.co.za/crs/siteInfo...crumb=MTN Retailers&siteInformation=retailers

but the link, on the webpage to download it, is broken

Give this man a bells.

I'd never have found it.

 

[Piesang]

Here it is.

https://www.mtn.co.za/Documents/YelloTrader_Sept2013.pdf

But it's the old one. New should've been out today.