Why MWeb is going to become better for you (If you didnt receive a mail)

[Diplos]

Aside from all the false advertising etc. I don't understand why there aren't more capped ADSL products available from MWEB and even ISPs, like Afrihost that do offer 200GB capped products, why are they so expensive?

My average usage on a 4MB line since Dec'12 when I joined MWEB has been just under 100GB per month. I would be willing to purchase a 150GB, 200GB or perhaps even a 100GB capped product but a 200GB capped product from Afrihost is around R1500pm.

I don't understand this - currently you have users on uncapped accounts using far more b/width but paying far less - wouldn't it be better to introduce more capped products at more affordable prices and those of us who can predict our usage might migrate to those products...

 

[marine1]

Maybe Vodacom bought Mweb?

 

[KinsZA]

The people that are reading your mails and handling your calls will have limited information and be under instruction as to how far they go, to keep their job they will follow those no matter how much screaming, threatening or anger in general is inflicted upon them.

If you are actually nice to them and treat them like human beings then chances are higher of your situation actually getting somewhere such as your ticket being forwarded on to someone higher because you were the first person nice to them that day.

Of course this wont get you everywhere, if it comes to an actual problem you show just how much hell you've been through. Chances are in a rage you've actually given them the information needed to make elevating your query valid.

Be nice, they are just doing their job.

 

[marine1]

Be nice, they are just doing their job.

Lying?

 

[Zewp]

snip.

Spoken like someone who works the Mweb helpdesk.

 

[KinsZA]

Anyone who's had clients, has clients or has to deal with clients in any field would know that there are limits and rudeness gets you no-where.

Edit:

Lying?

If they have to, yes.

 

[Leatherman]

@KinZA

And that is aright? if you can lie you can steal

 

[AstroTurf]

If you did not receive a mail about your usage the chances of you receiving another are even less now because capacity increasing from the people causing the problem decreasing.

Welcome to a better MWeb experience for you.

Remember they will only do this to you if they have to and with less "Power Users" they have even less reason to.

I personally believe they decided to do this as they are heavily overbooked for current infrastructure and this seemed cheaper than just fixing the real problem.
What will happen in reality is that they will just add a few more people than they used to before adding more bandwidth and you will have exactly the same **** service.

 

[KinsZA]

@KinZA

And that is aright? if you can lie you can steal

Do not mistake who I'm saying lying is acceptable from. I'm referring to the person answering your mail or handling your phone call when I say this not to the corporate themselves. If the person is not allowed to tell me something then I dont expect them to risk their job over my query.

Hypothetical situation
Say a bandwidth total GB was given throughout MWeb and every employee knew but was not allowed to tell anyone outside the company and you drop them a mail asking. The person handling your query has a decision to make, tell you and break confidentiality and basically get a written warning/fired or lie to you ?

Would you tell the truth ?

 

[Fulcrum29]

Anyone who's had clients, has clients or has to deal with clients in any field would know that there are limits and rudeness gets you no-where.

Edit:

If they have to, yes.

The Mweb helpdesk must adhere to their structure in line with communication, they should expect angry users who pay to utilise an advertised service which do not meet the expected user experience, also now limited by stronger AUP policies which is not made known to the consumer and it is these thresholds the consumers wants to know. Yes, the Mweb users did agree with the T&C’s and changing AUP, but why aren’t the users allowed to know the amendments (when and what changed), this should also include the thresholds?

Any paying customer will be angry with an unethical company, which is blatantly lying to the consumer and pointing to other ISP’s as also being guilty, even though their competitors published their thresholds.

Mweb management should have known this would happen and should also have communicated this down to the helpdesk, they are paid to adhere to this structure as I already stated.

Anyone protecting these insincere actions, should question their own ethics. You even support lying to the customer.

 

[Seriously]

Gotta love all the Anti-Mwebbers all of a sudden.

Gota love You. Game? Pm me.

 

[KinsZA]

You even support lying to the customer.

Seriously if you haven't gotten my point by now I doubt you ever will but I'll state it once again just for kicks.

If you phone the first line of support for your ISP and ask them for privileged information they should just give it to you then pack up their possessions and not bother coming back to work since they just broke company policy ?

You really do not care about other people as long as you get what you want do you.

 

[Seriously]

Seriously if you haven't gotten my point by now I doubt you ever will but I'll state it once again just for kicks.

If you phone the first line of support for your ISP and ask them for privileged information they should just give it to you then pack up their possessions and not bother coming back to work since they just broke company policy ?

You really do not care about other people as long as you get what you want do you.

I said or did nothing 5eriously

 

[Seriously]

Do not mistake who I'm saying lying is acceptable from. I'm referring to the person answering your mail or handling your phone call when I say this not to the corporate themselves. If the person is not allowed to tell me something then I dont expect them to risk their job over my query.

Hypothetical situation
Say a bandwidth total GB was given throughout MWeb and every employee knew but was not allowed to tell anyone outside the company and you drop them a mail asking. The person handling your query has a decision to make, tell you and break confidentiality and basically get a written warning/fired or lie to you ?

Would you tell the truth ?

No just divert/escalate it, effectively make it someone else higher up ethical problem.

 

[Fulcrum29]

Seriously if you haven't gotten my point by now I doubt you ever will but I'll state it once again just for kicks.

If you phone the first line of support for your ISP and ask them for privileged information they should just give it to you then pack up their possessions and not bother coming back to work since they just broke company policy ?

You really do not care about other people as long as you get what you want do you.

So you are implicating that I do not care about other people, as long as I get what I want?

Since when may a paying customer not know what amendments within a prior (already agreed) agreement entails in detail?

 

[KinsZA]

So you are implicating that I do not care about other people, as long as I get what I want?

Since when may a paying customer not know what amendments within a prior (already agreed) agreement entails in detail?

Read what Seriously said and you'll get the context of my point.

Your point is on the actual corporate themselves with you as a customer, not its staff.

When it comes to an AUP if there are any changes made to it in my mind I should have to re-accept it or be given a chance to jump ship because if for example a uncapped account suddenly became 10% speed after you reach 70GB thats a big change.

 

[Fulcrum29]

Read what Seriously said and you'll get the context of my point.

Your point is on the actual corporate themselves with you as a customer, not its staff.

When it comes to an AUP if there are any changes made to it in my mind I should have to re-accept it or be given a chance to jump ship because if for example a uncapped account suddenly became 10% speed after you reach 70GB thats a big change.

The corporate is an entity, right? Do you think that the corporate as an entity acts on its own?

Your context have no understanding, you even accused me not caring about people and that I will get what I want. Please quote where I said or implied this.

So when an AUP change severely against the advertised product, although you agreed in contract that you accept changes without prior notice, that you will JUMP SHIP… EXACTLY!

My only concern is the thresholds, I have not even contacted the Mweb helpdesk but did expect Mweb Guy to post the changes in detail, these thresholds is a measurement which should be made known within the AUP (including FUP), and even should it change daily. Withholding these parameters in regard with their prior advertising is downright unethical.