Wilgeheuwel/ littlefalls slow ADSL throughput

[DeadlyEmbrace]

Telkom says its due to stolen cables, they still working on it.

Did they give you an ETA?

 

[Veneficus]

They told me there is nothing reported.
And I called them about hour ago for update

 

[diego]

Did they give you an ETA?

None at the moment.

 

[Veneficus]

Just got this.
Dear customer, please note that Telkom has identified a network outage in your area. If your service is affected, you may report a fault by replying Yes to this message within 24 hours. If you are unable to reply within the first 24 hours, please call 10210 (Residential) or 10217 (Business). Telkom


So it took them 2 days to figure out that it is a network outage

 

[DeadlyEmbrace]

I got this just now:
Telkom ADSL 011679****(ref 127ARK021117) restored. Reply to this SMS within 24 hours with NO if service is still faulty else with YES
But nothing is restored. Can someone tag the Telkom representative on myBB i dont know his handle?

 

[diego]

My ADSL line still down over 24 hours now ref 115ARK021117 & 13CRK021117.

 

[Veneficus]

Coming over 60 hours down now

 

[LCBXX]

My ADSL line still down over 24 hours now ref 115ARK021117 & 13CRK021117.

Coming over 60 hours down now

No fibre in your streets?

 

[Veneficus]

No not yet
My adsl will be canceled 5 seconds after fibre is available and installed

 

[Veneficus]

Just got this

Telkom SA: Dear Customer, Telkom will attend to your faulty services shortly. Please refer to the Telkom app for further information regarding your fault. (1)

 

[diego]

Has anyone heard anything new?

 

[Veneficus]

And the wondrous people at telkom now want to claim that the fault for the area was fixed on Friday

 

[DeadlyEmbrace]

They phoned me on Sat and I told them no it isn’t fixed. They also smsed me on Friday and I also responded no. Go on twitter and complain. Tag telkomza. I’ll do the same

 

[diego]

Phoned them now, they still waiting for cable guys to go out and repair the stolen cables.

 

[Veneficus]

And I just phoned them and they state that the fault has now been changed to single line fault
Because having multiple people go off line at exactly the same time does not mean they are linked

And he is correct
However if you have this many people go off at exactly the same time then it is definitely probable that their issue is linked.

Telkom the one company working hard to make sure that anyone who gets a chance to leave them will never come back

 

[DeadlyEmbrace]

I just got this lol
Dear customer,

We received your escalation, your fault has been linked to a bulk, will take days to get resolved. progress update to follow.

Regards

 

[Veneficus]

Bulk not bulk then bulk and then not again
The only true thing is that it will take days to resolve

 

[Veneficus]

Cabling team is busy on side of the road at the moment
Seems to be nice guys trying to get it fixed

 

[DeadlyEmbrace]

Cabling team is busy on side of the road at the moment
Seems to be nice guys trying to get it fixed

Thats good news. Which road are they at?

 

[Veneficus]

Corner of Hendrik potgieter and Johan