Will Telkom replace my telephone jacks?

[jacobstone]

I have a feeling that my (really old) telephone jacks are causing me to lose synchronization every now and then. Reason being - if I fiddle around near the jacks and bump the wire going to my ADSL router then it almost always loses synch.

I have ancient telephone jacks - still the old 3 prong with an RJ-11 converter which I've got a Y-splitter with my router and telephone plugged into (yes the phone is plugged into a filter).

So I'm thinking I should have old Telkom around to just get these old boys off the wall and stick in some new standard RJ-11's. Do you think tidying up the wiring will help?

What else causes loss of synch? Oh and it's happened say once in 24 hours. My routers a DG834G (standing upright) and stats are:

ADSL Link Downstream Upstream
Connection Speed 384 kbps 128 kbps
Line Attenuation 12 db 3 db
Noise Margin 30 db 28 db

 

[savage]

My guess they'll charge you.

You can get these RJ11 wall boxes at any good electronic store... Last time I checked, less than R30 each...

Just buy a couple, hook them up to the wire, and you're sorted. Be careful not to short them though, and don't touch both at the same time. The pack a nice pinch when you shock.

 

[GangStarr]

did you have a self install? if no then telkom should have done that for you with the installation.

 

[adsl3g]

...true that, when they installed mine they removed all the old plugs and put new double Rj11 wall boxes in at both points.

 

[Nod]

If its that old, it might be a good idea too put in new wiring as well.

 

[jacobstone]

Yeah you see I had a self-installation done so the guy never came out to my house, he just patched me in at the exchange.

I've got the guy's number still so I'll call him back and see what I can work out with him - he was pretty helpful on the day.

Nod - how can I have entirely new wiring put in though, will Telkom do that on request?

 

[thisgeek]

You can do it yourself these days, if you're so inclined. I've seen "extension" packages with telkom logos for sale at various places - even pick n pay.

 

[jacobstone]

Ok sure I think I'll replace the wall boxes myself, but if there's a problem with wiring out to the telephone pole just wondering how easily Telkom will replace it.

 

[morebroadband]

That wiring falls part of the rental you pay for the line every month, and telkom are obliged to change it should it be faulty.

 

[Nod]

Nod - how can I have entirely new wiring put in though, will Telkom do that on request?

Telkom apparently doesn't do the wiring inside the house anymore (or so they told me). Best bet is to buy your own wire from Communica or such a place, and do it yourself. You only have to pull the wire through, they will connect it for you, or you can do it yourself if you have the knowhow.