Wootbook, yes/no?

Rocco1

Expert Member
Joined
Sep 8, 2008
Messages
1,356
Seems to be back in stock
Thanks, yeah I just checked with them. Perhaps someone canceled their order.
I spoke to a sale team and sounds like they are planning to see if they can get more stock into the country.
 

RedViking

Nord of the South
Joined
Feb 23, 2012
Messages
49,810
Battery Life / Performance

Woot Book Metal 15 (Wootware + 3 Year Warranty)
or
ASUS - ROG Zephyrus G14 (Amazon)
 

Rocco1

Expert Member
Joined
Sep 8, 2008
Messages
1,356
dont have the metal, but 91Wh battery is huge. no GPU to chow battery, AMD are more effeceint and this one review from wootware owner:
Amazing, but can be even better - Errol, 29 April 2021
"Battery life: I'm running Ubuntu and can get between 10 and 12 hours of 1080p YouTube playback at medium screen brightness. Or around 2 hours with all 8 cores at 100% non boost usage, all this in a notebook 16mm thick and 1.5Kg!"
Also prob alot cheaper than the asus (https://www.amazon.com/ASUS-ROG-i7-...DDGJQDW/ref=pd_lpo_1?pd_rd_i=B08DDGJQDW&psc=1) looks like ~R26000 vs ~R16000
 

Hatefulsandwich

Well-Known Member
Joined
Jul 21, 2006
Messages
215
I got the Wootbook Pro II last year. Uncannily, the internal display panel failed just after the warranty ended. The laptop has been sat on my desk for 95% of its life and hasn't been physically abused in any way. One day I got up to make coffee and when I returned 2/3rds of the display was off and the remaining 3rd was barely showing anything.

Got it assessed by Wootware who confimred that it's the display and not a connector. I've just received an e-mail that I'm going to have to ship it at my own expense to China to get the panel replaced. This is my only computer and I need it to do my job - I can't be without the laptop for weeks while it makes its way to China during Omicron times.

This has gone from being a beloved laptop to being the most regrettable PC purchase I've ever made. Anyone know of any local repair shops that might be able to help with an off-brand laptop like this?
 

RedViking

Nord of the South
Joined
Feb 23, 2012
Messages
49,810
I got the Wootbook Pro II last year. Uncannily, the internal display panel failed just after the warranty ended. The laptop has been sat on my desk for 95% of its life and hasn't been physically abused in any way. One day I got up to make coffee and when I returned 2/3rds of the display was off and the remaining 3rd was barely showing anything.

Got it assessed by Wootware who confimred that it's the display and not a connector. I've just received an e-mail that I'm going to have to ship it at my own expense to China to get the panel replaced. This is my only computer and I need it to do my job - I can't be without the laptop for weeks while it makes its way to China during Omicron times.

This has gone from being a beloved laptop to being the most regrettable PC purchase I've ever made. Anyone know of any local repair shops that might be able to help with an off-brand laptop like this?
To be honest, this even happens to the Dell XPS 60K laptops. HP, MSI.... Always take minimum 3 year warranty and try sell before warranty ends.

Can you not just order the display online and fix yourself?

And if you do send away, won't it go faster through wootware channels, cost on you.
 

PsyWulf

Honorary Master
Joined
Nov 22, 2006
Messages
14,333
Could probably order a replacement panel and have a local replace,wont be a warranty gig though
Goedkoop koop is duur koop (soms)
 

Magnum

Executive Member
Joined
Mar 12, 2013
Messages
5,937
My poor 11 year old Vostro needs to be replaced. Wootbook is on it's way. hope it will continue my good luck with Laptops.
 

Hatefulsandwich

Well-Known Member
Joined
Jul 21, 2006
Messages
215
To be honest, this even happens to the Dell XPS 60K laptops. HP, MSI.... Always take minimum 3 year warranty and try sell before warranty ends.

Can you not just order the display online and fix yourself?

And if you do send away, won't it go faster through wootware channels, cost on you.
Yeah I've certainly learnt my lesson. I tend to like to have autonomy over my equipment which means I usually manage to void the warranty anyway. Like with the Wootbooks they never get BIOS updates, but other manufacturers like XMG release BIOS updates that one can use, but it voids the warranty. I didn't realise having to ship things back to China was the standard way this kind of thing was handled with most manufacturers. Would have given me second thoughts about getting a laptop in the first place.

I have no idea how disassemble this laptop's display properly which is why I sent it back to Wootware to assess. The cost of shipping and fixing the laptop is one thing, the cost of not being able to do my work for potentially weeks is another.

I don't know what to do. Guess I'll just wait to hear how Wootware responds.
 

zolly

Expert Member
Joined
Sep 1, 2005
Messages
4,953
I got the Wootbook Pro II last year. Uncannily, the internal display panel failed just after the warranty ended. The laptop has been sat on my desk for 95% of its life and hasn't been physically abused in any way. One day I got up to make coffee and when I returned 2/3rds of the display was off and the remaining 3rd was barely showing anything.

Got it assessed by Wootware who confimred that it's the display and not a connector. I've just received an e-mail that I'm going to have to ship it at my own expense to China to get the panel replaced. This is my only computer and I need it to do my job - I can't be without the laptop for weeks while it makes its way to China during Omicron times.

This has gone from being a beloved laptop to being the most regrettable PC purchase I've ever made. Anyone know of any local repair shops that might be able to help with an off-brand laptop like this?

If it's the display and not the connector why not just buy a cheap monitor, plug it in and carry on? It seems you used it like a desktop most of the time so this seems like the most sensible option. Take it over to a friend's first to check it out on their screen before you splash out on a new screen first.
 

RedViking

Nord of the South
Joined
Feb 23, 2012
Messages
49,810
Yeah I've certainly learnt my lesson. I tend to like to have autonomy over my equipment which means I usually manage to void the warranty anyway. Like with the Wootbooks they never get BIOS updates, but other manufacturers like XMG release BIOS updates that one can use, but it voids the warranty. I didn't realise having to ship things back to China was the standard way this kind of thing was handled with most manufacturers. Would have given me second thoughts about getting a laptop in the first place.

I have no idea how disassemble this laptop's display properly which is why I sent it back to Wootware to assess. The cost of shipping and fixing the laptop is one thing, the cost of not being able to do my work for potentially weeks is another.

I don't know what to do. Guess I'll just wait to hear how Wootware responds.
Please understand I do not down play your situation and completely understand your frustration, I had a similar experience with MSI. I hope it doesn't take weeks and put pressure on Wootware. And so we learn as well, as you said. I feel the same about MSI.

This is also another reason I prefer Dell with their On Site support. Outside warranty they are useless in South Africa and zero after warranty support, it is then just a fancy brick. Within warranty, The technician is here either today or tomorrow. Also they don't fix things, they replace things. The audio jack doesn't work? They swap out the mother board. The Ethernet jack doesn't work? They swap out the motherboard. The display has issues? They swap out the display, whether it is a wire or not. They might use refurbished items though, but seeing that you either extend the warranty or sell before warranty expires, this is not a problem.

But taken from someone who has been working from home since school years.

You need two computers, two phones, two internet lines. If your income depends on this, you can not afford to only have one of each.

Depending on your finances, now might be a good time to invest in a second computer you can use temporary. Some great deals on Carbonite.
 

Hatefulsandwich

Well-Known Member
Joined
Jul 21, 2006
Messages
215
If it's the display and not the connector why not just buy a cheap monitor, plug it in and carry on? It seems you used it like a desktop most of the time so this seems like the most sensible option. Take it over to a friend's first to check it out on their screen before you splash out on a new screen first.
Ah, yes, I didn't explain that part. I do use it like a desktop, but I still need to be able to do things like load into safe mode and reinstall windows and such. The external displays only output when display drivers load.

I think once upon a time it was possible to just disconnect the internal display and it would output to external monitors but that doesn't seem to be how modern display outputs work.

Please understand I do not down play your situation and completely understand your frustration, I had a similar experience with MSI. I hope it doesn't take weeks and put pressure on Wootware. And so we learn as well, as you said. I feel the same about MSI.

This is also another reason I prefer Dell with their On Site support. Outside warranty they are useless in South Africa and zero after warranty support, it is then just a fancy brick. Within warranty, The technician is here either today or tomorrow. Also they don't fix things, they replace things. The audio jack doesn't work? They swap out the mother board. The Ethernet jack doesn't work? They swap out the motherboard. The display has issues? They swap out the display, whether it is a wire or not. They might use refurbished items though, but seeing that you either extend the warranty or sell before warranty expires, this is not a problem.

But taken from someone who has been working from home since school years.

You need two computers, two phones, two internet lines. If your income depends on this, you can not afford to only have one of each.

Depending on your finances, now might be a good time to invest in a second computer you can use temporary. Some great deals on Carbonite.
Mm, it's a bit of a complex situation where I gave my old PC to someone who desperately needed it, even though it would have been smarter for me to keep it for myself.

There's also some complexity around my work situation and I'm currently trying to push for them to provide me with equipment like they do all their non-third-world employees or else pay me enough that I can afford to have multiple laptops in case of this kind of situation.
 

airborne

Honorary Master
Joined
Jul 13, 2007
Messages
15,590
. I didn't realise having to ship things back to China was the standard way this kind of thing was handled with most manufacturers.
I have no idea how disassemble this laptop's display properly which is why I sent it back to Wootware to assess. The cost of shipping and fixing the laptop is one thing, the cost of not being able to do my work for potentially weeks is another.

I don't know what to do. Guess I'll just wait to hear how Wootware responds.

What kind of bs is needing to send the whole device back to China, seriously that's ridiculous and I thought Wootware were a solid company.

No ways is that industry standard practice, sounds like they are trying to fob you off.

I'd find a compatible replacement panel and fit it yourself, laptops aren't too hard to work on, just take your time and don't try force anything or take a chance.
 

zolly

Expert Member
Joined
Sep 1, 2005
Messages
4,953
What kind of bs is needing to send the whole device back to China, seriously that's ridiculous and I thought Wootware were a solid company.

The wootbooks are rebranded Chinese machines. Where else would you send them to get fixed?
 

airborne

Honorary Master
Joined
Jul 13, 2007
Messages
15,590
The wootbooks are rebranded Chinese machines. Where else would you send them to get fixed?
Wtf, nearly everything is made in China, using your logic anything made I'm China should be sent back to China for repairs??
:ROFL:
 

airborne

Honorary Master
Joined
Jul 13, 2007
Messages
15,590
Great news, Wootware got back to me this afternoon and clarified that the repair will be done locally and apologised for the miscommunication. Gosh, that's a real load off my shoulders.

That sounds more like it, what's the quote for the repair?
 

RedViking

Nord of the South
Joined
Feb 23, 2012
Messages
49,810
Great news, Wootware got back to me this afternoon and clarified that the repair will be done locally and apologised for the miscommunication. Gosh, that's a real load off my shoulders.
Wow, that makes a lot more sense. Wonder why they told you in the first place it will be sent away. New guy on the job?
 

zolly

Expert Member
Joined
Sep 1, 2005
Messages
4,953
Wtf, nearly everything is made in China, using your logic anything made I'm China should be sent back to China for repairs??
:ROFL:

No, because we have local branches for other goods that are made in China that will handle things here.

I was under the impression that literally everything for these Chinese OEM machines is done in China. All Wootware does is put their branding (wootbook) on it, so it's not surprising that they'd want to send it back to the company who actually built the machine. But regardless, I see they have found someone locally who is going to sort it out for this guy.
 

initroot

Senior Member
Joined
Jul 30, 2011
Messages
882
Just had my battery swollen on mine. 3k to replace. Wootbook 2 years old, barely used the battery. Joys!
 
Top