WTADF MTN?!

[johncgalloway]

Hi

in case you were wondering it's "What The Actual Data F***" MTN?!

I'm getting blocking messages saying my data has been used. This happened end of last month, early this month as well. Yet when I check my balance *141*, I have all of 24 sms's and 600mb+ of data left. Granted, no airtime, but since I have so much data left, why would I need airtime to browse? Mmm?

And this is not just happening to me, obviously, another of my friends who are with MTN have had exactly the same issue.

So now I'm stuck with Wi-fi, which, if my home landline uncapped account with Axxess was working like it should - instead of seemingly being throttled until 11:00 at night (I am not a prolific downloader) with a resulting 2000+ m/s pings to Saix Capetown speedtest server (I live in Brackenfell) - it would have at least compensated for this crap. But then again, my Axxess account when speed tested shows MTN Business as my ISP for some reason.

Oh my giddy gawd, what a surprise.

:twisted:

Seriously this is the last straw.

Y'ello Vodacom.

 

[Rickster]

Geez calm down oke, try taking your battery out for 10 min and putting it back. Then test.

 

[Palladin1979]

It's happening to me too constantly. Plenty of data but I get the you have run out of funds nonsense. And my airtime is depleting instead of my data. Mtn can't answer. I always get "call us back in an hour or two then we can see what happened". Bunch of thieves

 

[johncgalloway]

No person on earth, paying a premium for a service, having to deal with this level of nonsense constantly, needs to calm down.

Also, I can't take out the battery of a phone to fix a service provider's k*k. Perhaps they should take out their batteries.

Geez calm down oke, try taking your battery out for 10 min and putting it back. Then test.

 

[Rickster]

No person on earth, paying a premium for a service, having to deal with this level of nonsense constantly, needs to calm down.

Also, I can't take out the battery of a phone to fix a service provider's k*k. Perhaps they should take out their batteries.

Sometimes the phone needs to re-sync with the network provider, hell you can at least give it a try instead of giving me attitude.

 

[johncgalloway]

Two people having the same issue on the same day with the same service provider, twice in the span of a month (not even). I don't think a phone being turned off is the answer.

Sometimes the phone needs to re-sync with the network provider, hell you can at least give it a try instead of giving me attitude.

 

[johncgalloway]

Oh, and I've airplaned the phone AND I've turned it off and on again. Same issue, only, there's been 15mb taken off from the data that was there when I first got this message yesterday.

Data I supposedly can't use or have, yet have, can't use and is being deducted oddly enough. Does this make any sense at all?

 

[Rickster]

Oh, and I've airplaned the phone AND I've turned it off and on again. Same issue, only, there's been 15mb taken off from the data that was there when I first got this message yesterday.

Data I supposedly can't use or have, yet have, can't use and is being deducted oddly enough. Does this make any sense at all?

Phone 808 and ask them.

 

[wizardofid]

Hi

in case you were wondering it's "What The Actual Data F***" MTN?!

I'm getting blocking messages saying my data has been used. This happened end of last month, early this month as well. Yet when I check my balance *141*, I have all of 24 sms's and 600mb+ of data left. Granted, no airtime, but since I have so much data left, why would I need airtime to browse? Mmm?

And this is not just happening to me, obviously, another of my friends who are with MTN have had exactly the same issue.

So now I'm stuck with Wi-fi, which, if my home landline uncapped account with Axxess was working like it should - instead of seemingly being throttled until 11:00 at night (I am not a prolific downloader) with a resulting 2000+ m/s pings to Saix Capetown speedtest server (I live in Brackenfell) - it would have at least compensated for this crap. But then again, my Axxess account when speed tested shows MTN Business as my ISP for some reason.

Oh my giddy gawd, what a surprise.

:twisted:

Seriously this is the last straw.

Y'ello Vodacom.

Two months later and we get meh vodascum sucks monkey balls, nuclear fallout, If this is your attitude online, I can only imagine how you speak to a real person. If you hate your service providers that much, there is nothing stopping you from getting another, as simple as that.Make sure however it can't reasonable be solved in a calm and collective manner.People tend to clinch their butt cheeks, if your rude or impolite on calls, and makes a simple matter worse and irrational.

Smile and I am sure you will get the service you richly deserve

 

[Rickster]

Two months later and we get meh vodascum sucks monkey balls, nuclear fallout, If this is your attitude online, I can only imagine how you speak to a real person. If you hate your service providers that much, there is nothing stopping you from getting another, as simple as that. Make sure solve it in a calm and collective manner. People tend to clinch their butt cheeks, if your rude or impolite on calls, and makes a simple matter worse and irrational.

Smile and I am sure you will get the service you richly deserve

/thread, otherwise you are going to get fokal help.

 

[johncgalloway]

Two months later and we get meh vodascum sucks monkey balls, nuclear fallout, If this is your attitude online, I can only imagine how you speak to a real person. If you hate your service providers that much, there is nothing stopping you from getting another, as simple as that.Make sure however it can't reasonable be solved in a calm and collective manner.People tend to clinch their butt cheeks, if your rude or impolite on calls, and makes a simple matter worse and irrational.

Smile and I am sure you will get the service you richly deserve

Believe me, I am one of the calmest cool collected people on the planet, and I've had my share of cruddy days that I phoned a call center and I was polite when other people would have had a stroke. But last night was just too much for me.

If they are "load shedding" data, at least give some kind of warning, you know. These days when I get comms from the company, it's in the form of a recording slapped in front of one of my phone calls telling me I can get an LTE sim. Why not do the same for issues, or changes to your services?

 

[johncgalloway]

And to be honest, it's all good and nice to be respectable and well mannered, but seriously, in this country it seems that
the customer is almost always taken advantage of in the worst possible way. And I guess I am just getting fed up with it.

And I will be changing my service provider. The grass might not be greener on the other side, but at least it gets mowed more often.