Sign up with GoogleI have a Yealink T31P IP Phone, making calls with no problem over a Vumatel fibre network with Telkom as ISP. However I cannot enter keypad numbers as menu choices.
Example of calling a medical aid: "Hello, this is ABC! Please enter 1 if you are a member, 2 if you would like to join, 3 if you are a health professional."
My Yealink does NOT respond at all to an entry of 1, or 2, or ANY digit on the keypad.
The Nology (SA Yealink distributor) consultant understood the problem, was helpful, and suggested I use the IP address from my computer to enter the Yealink setup, and change the DTMF Type from "RFC2833" to "RFC2833 + SIP INFO".
However this made no difference. There were 2 other DTMF-related settings in the setup but the alternate values for them didn't make any difference either.
Anyone have the answer to this apparently simple requirement?
Example of calling a medical aid: "Hello, this is ABC! Please enter 1 if you are a member, 2 if you would like to join, 3 if you are a health professional."
My Yealink does NOT respond at all to an entry of 1, or 2, or ANY digit on the keypad.
The Nology (SA Yealink distributor) consultant understood the problem, was helpful, and suggested I use the IP address from my computer to enter the Yealink setup, and change the DTMF Type from "RFC2833" to "RFC2833 + SIP INFO".
However this made no difference. There were 2 other DTMF-related settings in the setup but the alternate values for them didn't make any difference either.
Anyone have the answer to this apparently simple requirement?