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Impala
Senior Member
- Joined
- Jul 24, 2019
- Messages
- 630
So I tried the 5G when it launched to the public in November 2019. I was on the edge of the coverage and I did not expect much but I believe it was worth a try. So as I expected we were unable to receive the needed speed to activate the 5G. A Rain tech came out and see if we can get better speed. That also did not work, and Rain took back the router and canceled the sim.
Now yesterday I saw that the coverage in PTA North improved quite a lot and decided that I will give the 5G another shot (no fibre and Telkom LTE is not very consistent). I contacted the support so make sure about a few things. Here I was told that I cannot order the 5G again as I already ordered 5G in the past and I must ask a family member or friend to order for me.
Now I understand that you cannot order a second 5G sim if you are already using the 5G. But I was not able to use it at all and thus cancelled it. And now I can only order on a different profile. This just seems weird.
So just to inform other people what cancelled and are waiting for improved coverage... you cannot order again on the same profile.
Now yesterday I saw that the coverage in PTA North improved quite a lot and decided that I will give the 5G another shot (no fibre and Telkom LTE is not very consistent). I contacted the support so make sure about a few things. Here I was told that I cannot order the 5G again as I already ordered 5G in the past and I must ask a family member or friend to order for me.
Now I understand that you cannot order a second 5G sim if you are already using the 5G. But I was not able to use it at all and thus cancelled it. And now I can only order on a different profile. This just seems weird.
So just to inform other people what cancelled and are waiting for improved coverage... you cannot order again on the same profile.
