- Apr 4, 2014
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“a member may not charge a consumer a fee for processing an opt-out request or for registering a pre-emptive block”
I contacted hippo.co.za's legal team over this and they fought me on semantics. The problem is with the language in this sentence:
They claim that they are not "charging" the user, the user's network is charging them. They say as long as they place no markup on the message (ie. the message is charged at standard network rates) then they are off the hook. I was told to take it up with Vodacom, which I didn't bother with because I know it is unreasonable to blame Vodacom for this.