Your account @ WBS

[Jakes]

FYI. I was informed by WBS on Friday that they will start disconnecting clients on Monday with over due accounts. Be prepared!

 

[stepper]

WTF? Who's problem is that they are not billed?

I guess WBS wrote the manual: How not to run a business succesfully.

 

[alchamy]

Well, perhaps what they should do is mail all the people affected and give them 2 weeks notice. That is fair and will prevent unfair disconnections.

 

[MrH]

LOL, looks like the random cutoff "hicup" has now spread to random billing.

Up to date wbs have always deducted the payment from my account so they better not make a mistake and cut me off.

 

[adsl3g]

Now if you pay by cr card, who must initiate the payment??? I haven't received any deductions - maybe I better call them t'morrow.

 

[jjtoymachine]

i remember i was cut of for non-payment when i had iburst during a very important project at work. With WBS be prepared for anything! make sure they are taking your hard earned cash and double check they have your right details

 

[kingmonty]

I pay WBS by monthly debit order - so far 2 out of the four months I was not debited (this has been one of those months), and one month I was debited twice, including a double amount that came off

 

[fishfly]

I've been correctly billed and paid all my fees via debit order so if I get a DC all hell will break loose!

 

[RichardG]

Today I received a call from WBS ACCOUNTS Department, I said sure thing. I'll pay but how much, Do I've to pay.
They say we do send out INVOICES to clients e-mail address, I've verfied my e-mail everyday like I do and see no WBS Accounts/Invoice in there.

They tell me they got no record of payment but yet again. I paid at WBS direct when I took out my contract and all.
Really I think WBS is monkey company.

They don't know how to run a business. I'd like to complain to ITWEB about not receiving no Invoices, then we see how fast they going to send out Invoices.


EDITED
-=-=-=
ALL MY ACCOUNT DETAILS WERE RIGHT.

 

[8321]

The problem appears to be with their email service (service?). I have been in their office and witnessed them 'SEND'ing me an invoice by email. It never arrived at its destination (email address checked) although their send showed 'successful'.

There have been countless complaints about their emails (not received/bounced back/not read/etc) in these forums but the ****** persist in not heeding any advice at any time. May they reap their just deserts.

 

[kingmonty]

sendmail

 

[Crash]

qmail

 

[Glipsie]

Let the mta flame war begin! (BTW doesn't qmail guarantee delivery?)

 

[RichardG]

On my servers, I've loads of goodies from SPAMWARE to everything and mail comes over..
There mailserver is screwed up to begin with - it aint our Problems its there problems., don't they bill SASIN..They should Bill themself everymonth to see if it works. what monkey business in Novemeber I paid WBS in full for loads of months. It was TAX INVOICE. TOTAL DUE. So i paid that amount but didnt get Receipit that its been paid. How much, but it says for how many months in advance.....

Billing E-mail should even be sent to there own staff that use UT-D/UT-C and have month2month contract.

The only people who actually sending out INVOICES, are there resellers. withouht there resellers WBS would be BANKRUPT.