"You're The Only One With A Problem"

[LoneGunman]

I was thinking.. (yeah, that's always a danger signal with me

But.. We've all individually experienced the Help Desk deliberately lying to us, and saying that we're the only one with a problem..

So. In order to track just how systematic this is, as a policy. How about the following:

Whenever you call them up, make a note of who's talking to you, and make a point of asking 'Am I the only one with a problem?' (Assuming they dont say it first) If they say 'yes'..

Then post the Orc's name, the aproximate time - give or take 20 minutes, so that they cant cross-reference forum-posters to the 'real' people who are complaining.. and let's see if the same Kallies/Tommies/Tristan's/Charles etc are telling the same lie to different people..?

If the same Orc names appear from different complainants, further complainers can have fun pointing this out to the Orc in question, as well as Sentech themselves..
(Just thought it might be a fun thing to do, expose the liars to the fact that their statements are now being listed online, along with their names..)

 

[noswal]

Tut tut LG have you not read the one way forum today?

<i>
Every call to the call centre is considered important. Sentech wishes to assure its customers of its commitment to world-class service as far as network operations and customer care aspects are concerned. This effort will be further enhanced by the partnerships with reputable partners for distributing the product and providing after sales services for MyWireless

http://www.sentech.co.za/index.php?name=Forum&file=viewtopic&t=66


</i>

_________________________________________________________________________
No more catenna, now its a custenna

 

[malec]

ROFL

 

[LoneGunman]

Well, lemme be the first - 2 September
ORC NAME: Carl
TIME: Around 3PM
STATED : (ducked the question) "Our clients are generally quite happy with the fixes that have been put in place." Stated he'd "call me right back" - this after telling him my speed test and mailing it to him (Your download speed is: 3.6 KBps, or 28.78 Kbps)
As of 8pm, no return call. Orc's personal email - cwarren@sentech.co.za

 

[Inevitable]

Ye i was also told to email a speed test and they still havent mailed me back

Glory Glory Man United!

 

[malec]

1 September
ORC NAME: Charles
TIME: Around 10am
TICKET #: 5xxx (this is quite an old ticket)
PROBLEM: Latency

I haven't heard anything until today, so I phoned. I'm being told my ticket has been moved to the Customer Care Workgroup. I never knew they were in charge of latency, I mean WTF are they gonna do?! Erm, try 2nd level technicians guys.

 

[IzZzy]

3 September
Orc Name: Sipho (hello Sipho)
Ticket#: 7xxx AND 8xxx ( yeah a new one)
Problem: Loss of connectivity And speed issues.

Got told individual cases of speed would be sorted by end of August. He seemed suprised that its September now. Been lied to by Kallie and 1 orc before him, was told sentech would contact me... still waiting 1 month.

 

[guest2013-1]

bwhahaha, they dont have a customer care workgroup dude, they're lying, been waiting 2 months for that call...

Hell, my gran on a scooter with a memory stick is faster than Sentech's MyWireless!

 

[malec]

<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by noone</i>
<br />bwhahaha, they dont have a customer care workgroup dude, they're lying, been waiting 2 months for that call...

Hell, my gran on a scooter with a memory stick is faster than Sentech's MyWireless!
<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">

If I don't get a call before moday someone is going to get 'moered' ...