Hetzner apologizes for downtime
The company said that a power outage was to blame for the problem.
“At approximately 20h20 on Thursday, 20 April our Cape Town Data Centre experienced a power outage. Our systems do carry a UPS and diesel generator backup. The outage had to do with a failure in the power circuit,” Hetzner said.
Hetzner added that power was fully restored by 20h45 with the majority of servers able to recover automatically, but many users complained about outages lasting up to 22:00.
The company said that there will be a full investigation to ensure that problems of this nature do not occur again.
“We would like to reassure our clients that this incident received our immediate attention with Hetzner’s technical engineers onsite overseeing the process. There will be an internal investigation to determine the cause of this incident. Hetzner will continue to take steps to avoid a recurrence and ensure redundancy,” Hetzner said.
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