Hosted apps for SMMEs
While big business forges ahead with the implementation of advanced new technologies for improved communications and advances in efficiency, smaller companies are faced with a dilemma: To remain competitive they need the technology but they can’t afford the cost of acquisition, deployment, management and maintenance.
Louis Yssel, CEO of YSL Group, says that the solution is hosted applications.
"It is simply unrealistic for most SMEs to afford the costs of configuration and deployment of unified communications solutions. That’s where the distinct benefits of a hosted model come into play," Yssel says.
YSL Group offers a complete unified communications solution as a service which is paid for by the SME on a per-user, per-service basis. It is fully on-demand, so if the business is growing and adds a user, it is a matter of provisioning that person with the services they need (fax, telephony, email, etc) and paying for them on a monthly basis.
Should the staff complement decline, those services are removed from the business’ account, and no longer paid for. Instead of a costly capital outlay, the company now benefits from an operational expense which is easier to manage on the books and can provide an improved tax structure.
Also important, says Yssel, is that the SME is able to conduct its business professionally by having its own domain registered; "In this day and age, a Google Mail or a Hotmail address sends entirely the wrong message," he says.
In addition, Yssel says a hosted platform delivers improved reliability, access and protection of essential communications. "That’s where the advantage of Exchange comes in. All the communications are hosted in a protected database which is accessible from anywhere in the world. If a notebook is lost or stolen, the email, voice messages everything else stored in the Exchange server are still available."
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