ADSL Problems
Telkom’s helpline number, 0800 375 375 was not working when MyADSL tried to contact helpdesk to ascertain what the problem may be.
Internet Solutions have informed their customers that they are experiencing problems. "We are currently experiencing a technical problem affecting our IS ADSL Service nationally," IS said.
Users from across the Gauteng region lodged complaints on the MyADSL forums about service deterioration, ranging from slow speeds to no service at all. The service became available again shortly after 13:30.
Telkom informed MyADSL that the problems with both high latency and non-connectivity have been resolved. They also said that the 0800 375 375 ADSL helpdesk number, which was down due to high traffic, is again available to consumers.
Reports on the MyADSL forums suggest that network failure affected all ADSL customers connecting to the New Doornfontein ESR 3 were affected. “All ADSL customers connecting to RNDF ESR 3 will experience connectivity problems,” the report stated.
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