Samsung repairs in disarray
Chris Kelly, Samsung Customer Relationship Manger, has confirmed that Combase went into liquidation last week, after calls to Combase’s offices were repeatedly not answered.
“Combase has gone into liquidation and we have transferred 2500 Samsung phones to another repair company, Ixia ( www.ixia.co.za ). They are in the process of logging the 2500 phones onto their system,” he says.
Repeated attempts to get through to the Ixia repair centre line and their office line failed with the lines either being engaged or not answered. Kelly said Ixia had been swamped by the numerous Samsung cellphone owners looking for answers on when their phones will be repaired.
It is not known how long customers have been waiting to have their phones repaired, but Combase was accepting phones right up until they went into liquidation. Some customers have been waiting as much as two weeks with no word back from Combase or Ixia on the location of their phone, whether it has been processed, or how long it will take before it is repaired and returned.
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