Neotel explains downtime
“Neotel suffered a down-time on our website for an extended period over the last weekend. Unfortunately, the error came to light only on Monday morning and was immediately corrected,” Neotel said.
“The error was identified as a technical problem on our web-server, which was undetected by the monitoring software of our content management suite (CMS). The monitoring software has been modified to ensure that it traps this kind of problem in the future,” they continued.
Cambrient, who has developed the CMS and Neotel website, recently said that "It’s fair to say the whole country’s eyes are on Neotel at the moment, and Cambrient is dedicated to giving them the kind of online presence they need to position them in the market".
While the Neotel website looks great and creates a good impression to new visitors, uptime is a basic requirement for any website and there is very little that creates as bad an image for a company than website downtime. This is even more pronounced for a telecoms company.
Cambrient assumed responsibility and confirmed that an anomaly in the system had caused a problem, but said that the problem had been fixed and that they do not expect any further difficulties.
Neotel apologised to the website visitors for the inconvenience caused, and said that they appreciate their input.
Loading ...