CAN’T DO
I’m sure that Telkom believes the music it plays while you’re on hold is meant to be soothing, but after the tenth time you call any one of its contact centres it does become a bit annoying. Luckily, this time I was only treated to a few seconds of music before I hooked up with an agent.
But that was where it all went haywire.
Even though the company had bought a double page spread in the Sunday papers (22nd April), you couldn’t apply for the service until 1 May.
The agent I spoke to was unable to give me details on what it would take to move my account to the new service and didn’t understand what the process would be if I needed to buy more bandwidth should I overshoot the bundled 1,2 or 3GB. He gave the impression that the brains trust at Telkom was still trying to figure out those details.
For all the money that Telkom is spending on marketing its new service, you’d think it would have got its ducks in a row or trained its agents better.
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