FNB announces eBucks changes
FNB has announced several enhancements to its eBucks Rewards loyalty programme, including new partners and a reduction in the levelling points users need to reach higher rewards levels.
The changes will take effect from 1 July 2026, the same date on which FNB will implement its annual banking fee adjustments.
FNB eBucks CEO Pieter Woodhatch said the bank was enhancing the value of eBucks, with its most significant investment in customer value to date.
“Discount budgets will increase by 20%, with more than R2.7 billion in value being returned to our customers over the course of the year,” Woodhatch said.
He told MyBroadband that eBucks’ teams’ focus will be on three areas during 2026: simplification, gamification, and customer experience.
“Over the next year, clients can expect enhanced app and online interfaces, delivering a more seamless and intuitive experience,” he said.
“This will be complemented by increased gamification, as well as a fully simplified eBucks journey for
customers.”
eBucks points thresholds will be reduced by 500 points across accounts that have rewards levels, enabling users to reach higher rewards levels with less effort.
Furthermore, FNB is making 2,500 more levelling points available for Premier and Private Wealth customers.
For FNB Islamic Premier, Private Clients, and Private Wealth account holders, the bank has added 1,000 more levelling points for those who view the eBucks “Earn More” tab and keep their account balance above R30,000.
Those with a balance above R50,000 get 2,000 points. FNB is also extending its device and appliance deals to Aspire clients, who can qualify for up to 20% back on these purchases.
FNB Aspire customers will also qualify for the bread discount offering, which provides a loaf of bread each week at 99 cents, unlocking an additional R44 in monthly value.
“Expanding this benefit from entry-level into Aspire supports greater simplicity in eBucks’ value proposition and messaging to customers,” the bank said.
The table below shows how the levelling points change will impact Premier, Private Clients, and Private Wealth customers.
| eBucks Level | Current | From 1 July 2026 |
|---|---|---|
| Premier | ||
| Level 1 | 0–3,499 | 0–2,999 |
| Level 2 | 3,500–6,999 | 3,000–6,499 |
| Level 3 | 7,000–8,999 | 6,500–8,499 |
| Level 4 | 9,000–9,999 | 8,500–9,499 |
| Level 5 | 10,000+ | 9,500+ |
| Private Clients | ||
| Level 1 | 0–4,499 | 0-3,999 |
| Level 2 | 4,500–8,499 | 4,000-7,999 |
| Level 3 | 8,500–10,499 | 8,000-9,999 |
| Level 4 | 10,500–11,499 | 9,500-10,999 |
| Level 5 | 11,500+ | 11,000+ |
| Private Wealth | ||
| Level 1 | 1-4,999 | 1–4,499 |
| Level 2 | 5,000-9,499 | 4,500–8,999 |
| Level 3 | 9,500-11,999 | 9,000–11,499 |
| Level 4 | 12,000-13,499 | 11,000–12,999 |
| Level 5 | 13,500+ | 13,000+ |
Two new partners and better travel rewards
The bank also added two new partners to the programme — gaming, tech, and merchandise retailer Koodoo and Golfers Club.
Starting from June, Koodoo shoppers earn and spend eBucks on PlayStation consoles, games, and accessories.
“This partnership strengthens the device and appliance offering, with customers now able to
receive up to 100% back on selected PlayStation purchases,” FNB said.
At Golfers Club, customers will be able to earn 30% back in eBucks and have the option to pay or part-pay in eBucks.
FNB is also extending its eBucks discounts on domestic and international flights to 10 international airlines, up from four, providing broader coverage across key global destinations.
Depending on their account type and rewards level, eBucks customers can earn up to 80% off domestic and international flights through FNB short-term insurance.
The offer applies to the full fare, including surcharges and taxes, which can make up a particularly substantial portion of the total ticket price due to rising fuel costs.
“This ensures greater savings for customers and a more transparent, simplified experience, particularly in a rising cost environment,” FNB said.
Another new offering is up to R30,000 in rewards for customers who take up a new home loan or switch their home loan to FNB.
Overall, Woodhatch said that eBucks redemptions continued to gain strong momentum, with rates increasing by 49% year-on-year and more than 6 million vouchers issued to customers.
April 2026 was the first month in the programme’s history in which the amount of eBucks used by customers exceeded what was earned, with usage reaching about 103% of earnings.
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