Telkom bill delay warning
Telkom has alerted its subscribers that the South African Post Office strike is currently affecting postal services, and is therefore impacting Telkom account statements which are delivered via the Post Office.
“Customers are advised to contact Telkom to enquire on their outstanding balances and payment amounts due in the event of delayed or non-delivery of postal services to their addresses during this time,” Telkom said.
The easiest method for getting hold of account balances, the company said, is for customers to use Telkom’s balance enquiry SMS system.
Customers need simply send a text message (SMS) of their 10-digit Telkom landline telephone number, followed by a space and the account holders ID number from a mobile phone to 012 321 0210.
“A return SMS containing the current balance, amount due, the due date of payment, last recorded payment and date of last payment received will then be sent to the mobile phone,” Telkom said.
Customers can also view their account balance on the Telkom App for iPad and Android devices.
“The Telkom App is available for free download from the Apple App store and an Android version of the app can be downloaded from the Google Play store,” Telkom said.
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