Given the run-around
In a break from tradition, I called 10215 at 5am, only to be greeted by a message that told me that the centre was experiencing unusually high call volumes.
Now if you’re experiencing unusually high call volumes at five in the morning, you come to two possible conclusions. Either there are a lot of angry people that wake up early or they have too few staff on night duty. After about five minutes, I gave up and called at 7am.
At seven it took almost 10 minutes for my call to be answered and then the agent took what seemed like forever to tell me that some kindly person at Telkom had decided to close my account and I would have to call “new services” to become reactivated.
Calling 10219, I was told that my account was active but I had to call another number to get my user name and password. What continues to boggle the mind is that Telkom makes its customers call separate numbers for different services instead of simply transferring them to the correct department straight away.
Finweek
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