ADSL cap usage explained
Speculation started that Telkom may have upped their 3 GB monthly usage limit to 5 GB after their subscribers reported strange usage percentages on their daily bandwidth email notifications.
According to some Telkom ADSL subscribers they received emails stating that they have used more bandwidth than their monthly allowance, but the ‘percentage used’ parameter indicated a value lower than 100%.
One Telkom customer said he used 3.91 GB of his allotted 3 GB cap during October while the ‘percentage used’ was reported as 72.42%. This equates to a monthly usage limit in excess of 5 GB.
Many Telkom ADSL subscribers confirmed that they have received similar emails while other subscribers reported that their ‘percentage used’ calculation showed no unexpected values.
Telkom confirmed that the ‘percentage used’ value, in cases where users exceeded their monthly cap, was not an indication of an increased monthly usage allowance, but rather a measure of how far the user is away from the monthly threshold value.
TelkomInternet subscribers have access to Telkom’s “unique threshold management service” promising users more bandwidth than their standard monthly cap.
“This service operates as follows: should you exceed your initial individual service threshold, 1 GB, 2 GB or 4 GB service, you will automatically be transferred into our collective threshold option. This will enable you to stay online until such time that the average usage for all our subscribers reaches the collective service threshold,” Telkom explains.
The ‘percentage used’ value, after the initial monthly cap is reached, is therefore an indication of how far away the user is from the collective threshold limit.
After this collective threshold is reached, subscribers are placed on a local only bandwidth account with a limit of 10 times their initial blended bandwidth cap.
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