iBurst Deal
Systems integrator Red Man Technologies has signed a R6m deal with iBurst to implement the strategic integrated business and operations support solutions on which the company will manage its rapid growth in the broadband converged communications market.
iBurst’s head of IT, Cobus McQuirk, says it was a strategic decision to base the platform on Softline Enterprise’s suite of Sage software and commission Red Man Technologies to manage the process.
The design phase is underway. It is expected to be completed by mid-September, with the first phase of the project – implementing basic accounting applications and customer records – due for completion by December 1, 2008.
The second phase – implementing Sage’s SalesLOGIX CRM System, Sage Line 500 ERP systems and the FTS Leap Billing system – is due for completion by April 1, 2009.
McQuirk says that iBurst’s growth over the past four years means that it needed a more powerful system that could take scalability in its stride as customer numbers – and the variety of voice and data service offerings – increased. The company is expanding its market from its starting blocks of home-based customers and smaller businesses to the enterprise market.
"This is a total systems replacement and must take place without interrupting current operations. Our new system will enable our customers to have a better quality of service, plus enable us to better manage all levels of our relationship with them," he adds.
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